Help drive customer success for one of the fastest-growing healthcare software companies.
About Prompt Therapy Solutions, Inc.
Prompt is revolutionizing healthcare with highly automated, modern software for rehab therapy businesses, their teams, and the patients they serve. As the fastest-growing company in the therapy EMR space, our mission is to solve the complex, long-standing problems in healthcare technology while improving patient outcomes. Our team is made up of talented, driven professionals making a positive impact by reducing environmental waste, promoting better care, and turning a paper-heavy industry digital.
Schedule
- Full-time
- Remote/hybrid flexibility
- Travel up to 20% for client meetings or events
- Fast-paced, customer-driven role with occasional work outside normal business hours
Responsibilities
- Manage all post-sales activities including onboarding, product training, technical support, and account management for enterprise clients
- Build and maintain strong relationships with senior leadership, positioning Prompt as a trusted partner in achieving strategic goals
- Interact daily with C-Suite leaders at our largest accounts
- Drive product adoption, customer satisfaction, retention, and expansion
- Facilitate client success reviews with actionable recommendations to improve results
- Serve as the main point of contact for Prompt’s most influential customers, guiding them through onboarding to renewal
- Collaborate cross-functionally to address data transfer, EDI, billing, and feature request needs
- Leverage deep product knowledge to deliver value and strategic insights
- Identify upsell opportunities and negotiate renewals
Requirements
- Highly motivated and able to excel in a fast-paced environment
- Skilled at resolving customer concerns and turning negative situations into positive outcomes
- Strong negotiation, influencing, and interpersonal skills
- Ability to work independently with minimal supervision
- Proficiency in MS Excel; tech-savvy and eager to learn new platforms
- Proficient with business intelligence tools and advanced reporting
- Clinical background or licensed rehab therapist experience in outpatient physical therapy preferred
Benefits
- Competitive salary ($85K – $120K) plus performance bonus
- Potential equity compensation for exceptional performance
- Flexible PTO
- Medical, dental, and vision insurance
- Company-paid disability and life insurance
- Company-paid family and medical leave
- Discounted pet insurance
- FSA/DCA and commuter benefits
- 401(k)
- Credits for online and in-person fitness/gym memberships
- Company-wide sponsored lunches
- Recovery suite at HQ with cold plunge, sauna, and shower
Join Us
If you’re passionate about helping enterprise clients succeed, thrive in high-growth environments, and want to work with a talented, mission-driven team, this role is for you.
Happy Hunting,
~Two Chicks…