Shape long-term client success by managing key enterprise accounts, driving retention, and uncovering growth opportunities. This is a high-impact, client-facing role designed for seasoned relationship-builders who thrive on turning partnerships into measurable results.
About FORM
FORM powers the world’s 2 billion mobile workers with mobile-first technology that transforms frontline execution. Our platform activates and connects teams in the field—helping leaders drive compliance, streamline data collection, and improve decision-making in real time. With industry-leading solutions like FORM OpX and GoSpotCheck by FORM, we serve Fortune 500 companies around the globe. At our core, we are innovators, partners, and problem-solvers dedicated to customer success.
Schedule
- Full-time
- Remote (U.S.) with up to 20% travel
- Flexible “Work Your Way” policy
Responsibilities
- Own and grow a portfolio of enterprise accounts, building strong multi-level client relationships.
- Identify and close new business opportunities within assigned accounts or territories.
- Develop and execute strategic account plans that drive retention and expansion.
- Serve as the primary point of contact for clients, ensuring satisfaction and proactive success management.
- Collaborate cross-functionally (Product, Marketing, Customer Success, etc.) to deliver best-in-class service.
- Translate client goals into tailored solutions using FORM’s mobile execution platform.
- Maintain accurate forecasts and pipeline management in Salesforce CRM.
- Lead contract negotiations, renewals, upsells, and cross-sell opportunities.
- Monitor market trends and competitor activity to identify risks and opportunities.
- Represent FORM at industry events, trade shows, and key client meetings.
Requirements
- 8+ years of full-cycle B2B software or SaaS sales/account management experience.
- Proven track record of meeting or exceeding quotas and retention goals.
- Strong consultative selling and relationship management skills.
- Ability to manage complex enterprise sales cycles with multiple stakeholders.
- Excellent communication, presentation, and negotiation skills.
- Proficiency with Salesforce CRM and account planning methodologies.
- Bachelor’s degree required.
- Willingness to travel up to 20% of the time.
Preferred
- Experience in mobile technology, data collection, or enterprise SaaS.
- Background in high-growth companies with recurring revenue models.
- Understanding of customer lifetime value and ROI-driven selling.
Benefits
- Competitive base salary ($75,000–$125,000) + uncapped commission
- Full health, dental, and vision insurance
- 401(k) plan
- Generous PTO and paid holidays
- Learning and professional development opportunities
- Flexible remote work environment
If you’re passionate about customer success, ready to own high-value accounts, and driven to exceed targets—this is your chance to make a lasting impact.
Happy Hunting,
~Two Chicks…