This role is for a hands-on leader who can keep enrollment moving fast and clean. You’ll supervise a team that onboards and maintains lienholder data inside a payment network, making sure claims payment workflows stay accurate, compliant, and friction-free.
About One Inc
One Inc helps insurers deliver choice, control, convenience, and continuity through digital insurance payments. Their Digital Payments Platform combines multi-channel communications with electronic payment processing and disbursement to streamline premium and claims payments at scale.
Schedule
⦁ Full-time, remote (U.S.)
⦁ Lead day-to-day team performance, queue health, and KPI delivery
⦁ Coordinate with internal teams and external lienholders/partners as needed
⦁ Fast-paced environment with escalations and continuous improvement work
What You’ll Do
⦁ Supervise and mentor a team of lienholder enrollment specialists, including coaching, development, and performance management
⦁ Ensure timely and accurate onboarding and maintenance of lienholders, including verification of contact details, banking info, and compliance documentation
⦁ Oversee outbound call campaigns and digital outreach to lienholders for enrollment and data validation
⦁ Develop, maintain, and improve SOPs focused on lienholder enrollment and data integrity
⦁ Partner with Product and Engineering to optimize tools and workflows for lienholder data management
⦁ Serve as the subject matter expert for lienholder enrollment, compliance requirements, payment workflows, and escalations
⦁ Audit team work for quality and compliance, implement corrective actions, and drive continuous improvement
⦁ Collaborate cross-functionally with Sales, Product, and Customer Success to align enrollment processes with business objectives
What You Need
⦁ Bachelor’s degree in Business, Finance, or related field (or equivalent experience)
⦁ 2+ years of experience in lienholder management, vendor enrollment, or financial operations
⦁ 2+ years in a supervisory or team lead role
⦁ Strong knowledge of ACH/check payment processes and lienholder compliance requirements
⦁ Strong leadership, communication, and problem-solving skills
⦁ Proficiency in CRM and vendor management systems (Salesforce preferred)
Benefits
⦁ Competitive salary and benefits package (medical, dental, vision)
⦁ 401(k) plan
⦁ Work/life balance focus in a remote environment
⦁ Opportunity for growth with a company that promotes from within when possible
If you’re the kind of supervisor who can coach a team, protect data quality, and still keep the pipeline moving when things get noisy, this one’s worth a look.
Happy Hunting,
~Two Chicks…