Help families access life-changing prenatal and newborn support while working from home.
About Pomelo Care
Pomelo Care is a technology-enabled clinical care team improving outcomes for pregnant people and babies. We use evidence-based virtual care, early risk assessment, and coordinated support to reduce preterm births, NICU stays, c-sections, and maternal complications. Our multidisciplinary team blends clinical expertise with modern engineering to deliver personalized care at scale.
Schedule
• Monday–Friday, 8:30am to 5:00pm CT
• Fully remote; must have private workspace and reliable internet
• Occasional overtime as needed
What You’ll Do
• Conduct high-volume outbound calls to enroll patients into Pomelo Care services
• Educate patients on available clinical and social resources through their health plan
• Meet and exceed monthly enrollment and outreach metrics
• Answer patient questions, provide support, and build rapport by phone
• Document outreach activity thoroughly and accurately
• Coordinate scheduling for appointments and follow-up care
• Collaborate with internal teams and external partners to support patient needs
• Manage inbound calls from patients requesting enrollment or information
• Participate in ongoing training to stay informed on healthcare trends and program updates
What You Need
• Ability to work Monday–Friday, 8:30am–5:00pm CT
• Excellent verbal communication, empathy, and rapport-building skills
• Comfort working toward goals, KPIs, and monthly bonus metrics
• Strong organizational and time-management skills
• Ability to work remotely with minimal supervision
• Reliable internet and a private, dedicated workspace
• Passion for improving healthcare access and equity
Bonus Points
• Experience in outreach, enrollments, or patient engagement
• Background working with Medicaid populations
• Startup or fast-paced environment experience
• Strength in handling ambiguity and solving open-ended problems
Benefits
• Competitive healthcare benefits
• Generous vacation policy
• Membership in the First Round Network for mentorship and professional growth
• Mission-driven, supportive team environment
This role offers a base salary of $40,000–$50,000 with uncapped monthly performance bonuses. Typical on-target earnings range from $70,000–$100,000 depending on results.
Make an impact from day one—your work directly supports healthier pregnancies and healthier babies.
Happy Hunting,
~Two Chicks…