- Remote
- Nelnet is a student loan servicer that’s grown into a fiber internet pioneer, real estate investor, and software provider. But that’s just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you’re part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.Review and process on customer accounts regarding their student loans. Responsible for researching information related to these activities.Job Requirements:1. Commit to Performance Based Organization (PBO) and Easy to Do Business with (ETDBW) philosophy.
2. Contribute to Continuous Process Improvement.
3. Ensure integrity of data and information.
4. Validate and update information in the Loan Servicing systems.
5. Review prior lender service and payment histories.
6. Staying updated on company and department communication, emails and procedures.
7. Attending team meetings and required trainings.
8. Completing corporate trainings and quarterly meeting with leadership
9. Working your regularly scheduled work week. (Unless using ETO/Floating Holiday, FMLA or make up time if approved)
10. Working required overtime as needed. EDUCATION:
High school degree or equivalent required.EXPERIENCE:
1. 1 – 2 years customer service experience and/or general work experience preferred.
2. Knowledge of Loan Servicing and/or Originations systems preferred.COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
1. Service Excellence
2. Oral communications
3. Written communications
4. Teamwork
5. Accuracy/Attention to Detail
6. Working with MS Office
7. Business Math
8. Problem Solving
9. Managing Multiple Priorities
10. Basic Computer skills