*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Responsible for preparing, processing and maintaining new member or group enrollments
- May load new member or group data into the enrollment database and update the database with changes
- May also respond to member eligibility or group questions and verify enrollment status
- Work with various types of member correspondence
- May also be responsible for reconciling eligibility discrepancies, analyzing transactional data and submitting retroactive eligibility changes
- May also be responsible for inventory control of member and group transactions
General Job Profile:
- Moderate work experience within own function
- Some work is completed without established procedures
- Basic tasks are completed without review by others
- Supervision / guidance is required for higher level tasks
Job Scope and Guidelines:
- Applies knowledge / skills to activities that often vary from day to day
- Demonstrates a moderate level of knowledge and skills in own function
- Requires little assistance with standard and non – standard requests
- Solves routine problems on own
- Works with supervisor to solve more complex problems
- Prioritizes and organizes own work to meet agreed upon deadlines
- Works with others as part of a team
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED (or higher) OR equivalent work experience
- 1+ years of experience in an administrative role in an office environment
- Computer skills, including working knowledge of Microsoft Office (ability to create, edit and save documents and spreadsheets in Microsoft Word and Microsoft Excel) and strong mouse and keyboarding skills
- Available to work 40 hours per week within the operating hours of the site (schedule between 8am – 6pm). New hire must be able to work until 6pm. It may be necessary, given the business need, to work occasional overtime or weekends
- Dedicated work area established that is separated from other living areas that provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Residing in a location that can receive a high-speed internet connection (additional information on UnitedHealth Group approved internet providers and restrictions will be provided)
- If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
Preferred Qualifications:
- Previous experience working with Microsoft PowerPoint (ability to create, edit and save presentations)
Soft Skills:
- Analytical thinking to solve complex problems
- Ability to learn new and complex computer system applications