Our mission of “doing what’s right to change lives for the better” isn’t just a slogan. It’s the guiding principle in everything we do. The culture at Great Lakes has attracted employees who all share a belief in the value of higher education. They stay because we invest in our communities and reward people for doing what’s right.
Perform multiple complex duties; including monitor, review, evaluate, coach, and research unique or escalated accounts.
Job Responsibilities:
- Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
- Contribute to Continuous Process Improvement.
- Manage multiple conflicting priorities & consistently meet deadlines.
- Identify trends and problems.
- Ensure compliance with Federal regulations and departmental policies.
- Research and resolve complex and unique scenarios.
- Develop, maintain and distribute reports as necessary.
- Provide backup support as directed by leadership team.
- Perform quality control functions as needed.
- Work on special projects as assigned by leadership team.
EDUCATION:
Associate’s degree or Bachelor’s in Business preferred.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
- Service Excellence
- Oral communications
- Written communications
- Teamwork
- Accuracy/Attention to Detail
- Problem Solving
- Managing Multiple Priorities
- Decision Making and Critical Thinking
- Initiative
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.