If you’re the kind of person who can turn a cold outreach call into “wow, thank you for checking on me,” this role is built for you. You’ll be the main point of contact for health plan members, building real relationships, boosting participation in wellness programs, and making sure members feel genuinely supported.
About CrewBloom
CrewBloom is a remote-first talent and operations partner that supports client teams with specialized roles. They help companies scale by connecting them with skilled remote professionals and reliable support systems.
Schedule
Full-time, Remote (client-based)
Phone-based outreach role
Home office setup required (quiet workspace, webcam, headset)
What You’ll Do
- Conduct member outreach and build ongoing relationships through empathetic phone engagement
- Execute tailored engagement plans to increase participation in health plan benefits and wellness initiatives
- Listen for member pain points, gather feedback, and surface insights to improve services and care delivery
- Partner with Marketing, Operations, and Clinical teams to align engagement efforts with company goals
- Act as the first point of contact to resolve member questions and concerns with speed, calm, and professionalism
- Document outreach activity and member interactions accurately in a CRM or database
What You Need
- Native-level English fluency with exceptional verbal and written communication skills
- Neutral, professional accent for clear communication with a diverse member base
- Strong phone presence and the ability to build rapport quickly
- Comfort navigating sensitive conversations with patience and professionalism
- A proactive, solutions-first mindset and ability to think on your feet
- Strong organization and documentation skills (CRM/database experience helpful)
- Tech requirements:
- Primary internet 15 Mbps minimum + backup internet 10 Mbps minimum (usable during power outage)
- Computer with at least 8GB RAM and modern processor (i5 8th gen/i3 10th gen/Ryzen 5 or equivalent)
- Backup device meeting at least i3 performance level
- Webcam, noise-canceling USB headset, dedicated quiet home office space, and smartphone
Benefits
- Remote flexibility and better work-life balance
- Inclusive, growth-minded culture with training provided
- Fast-paced environment with real impact and room to grow
If your superpower is making people feel heard, this is your lane.
Happy Hunting,
~Two Chicks…