Summary
The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers.
Reporting to the Employment Services Supervisor, each Intermediate Associate processes employment onboarding transactions for regular staff and temporary staff positions for the Ann Arbor campus. You will work with fellow Employment Processors, unit customers across campus, and Employment Clerks located at the I-9 Regional Centers.
Work Schedule
Work is 95% remote. Occasional on-site presence may be required. You are required to have a high-speed internet connection and a designated working space in your home. Equipment, including a laptop and monitors, will be provided for your use. Potential to backup the I9 team on-site.
Please Note:
Visa sponsorship is not available for this position.
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:
- Seven paid holidays and four paid season days.
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
Responsibilities*
- Handling a high volume of tickets using a case management tool to open, document, process, and resolve tickets.
- Accessing records in multiple systems, which requires toggling between multiple screens, to resolve cases promptly.
- Manage job openings and HR job data in U-M software.
- Communicate via both email and phone to collect additional information and provide updates on ticket status.
- Provide University unit/department support in using the Applicant Management System while applying knowledge of University of Michigan procedures, multiple union bargaining agreements, and ADA guidelines.
- Spend 80% of time completing transactions. issuing contingent and final offer letters to U-M new hires, coordinating the background check process.
- Provide backup on-site coverage at regional I-9 centers.
- May need to be available during the University of Michigan’s Season Day Period (Dec. 26th to Dec. 31st) to complete critical employment transactions.
- Participate in process improvement projects.
Required Qualifications*
- High School diploma
- 1 year plus of customer service experience
- Intermediate level proficiency with computer data entry
- 1+ years of experience with business software solutions
Additional Information
The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.
The Shared Services Center seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives, and ways of knowing and learning.