Responsibilities
- Develop and maintain key relationships with Plan’s account and pharmacy teams, and with corresponding consultants/brokers; maintain an intimate understanding of the industry and assigned account trends, challenges, priorities, and adopted products and services to influence the development and prioritization of strategic plans
- Maintain and drive strategic master account plans to ensure client engagement and satisfaction; drive cross-functional alignment between Prime and the strategic plan of the client, ensuring contract compliance and measurement of key deliverables
- Establish key internal relationships in order to advocate for client interests and help drive enterprise solutions that meet Prime and client priorities; work with Employer Account Manager to ensure member and client service excellence and satisfaction