Help bring order to customer “need-to-know” communications across email, in-app messaging, chat, and SMS. You’ll keep the workflow tight, the details clean, and the customer experience consistent.
About 8am
8am (formerly AffiniPay) builds a professional business platform for legal, accounting, and other client-focused professionals. Founded in 2005, 250,000+ professionals across the U.S. use 8am to simplify operations, support compliance, and drive growth.
Schedule
- Remote (U.S.)
- Full-time
- Annual salary range: $70,000–$80,000 (may vary by location)
What You’ll Do
- Manage customer notification projects from intake → creation → approvals → deployment
- Gather requirements for each communication (audience/targeting, messaging needs, approvals, timing)
- Create and manage Asana tasks, owners, timelines, and deliverables for each communication
- Coordinate cross-functional teams (Legal, Product, CS, Support, etc.) to align timelines and resolve blockers
- Partner with Engagement Marketing to prep communications for deployment across channels
- Assist with building or QA’ing emails in the deployment platform and working with templates
- Support audience uploads/segmentation, testing, proofing, and final review for accuracy
- Help establish consistency across customer communication touchpoints
- Maintain documentation for processes, templates, naming conventions, and best practices
- Track communication volume/timelines and flag risks early (missing approvals, unclear requirements, conflicts)
What You Need
- 2–3 years experience in email marketing, project coordination, customer communications, or similar
- Basic knowledge of email marketing concepts (templates, segmentation, testing, proofs)
- Strong project management and ability to juggle multiple workstreams
- Clear communication and cross-functional collaboration skills
- High attention to detail and commitment to accuracy
- Comfortable working in shifting priorities
- Experience using AI tools to improve workflows, decision-making, or innovation
Benefits
- Medical, dental, and vision plans (including a 100% company-paid HDHP plan for employees)
- Competitive compensation package with annual bonuses, equity options, and 401(k) match (or RRSP in Canada)
- Flexible time off, paid holidays, and parental leave
- Wellness stipends, mental health support, and nutrition coaching
- Learning programs, leadership development, and professional development funds
- Paid volunteer time and charitable matching gifts
- Team events and recognition programs
If you like being the calm center of the storm and making messy processes actually work, this one’s for you.
Happy Hunting,
~Two Chicks…