Job Description
This is a remote position.
We are seeking a dedicated Email/Chat Support Specialist to join our team at Stello Foods. In this role, you will be responsible for providing exceptional customer service through email and chat channels, ensuring customer inquiries are resolved promptly and accurately.
Location: United States (Remote)
Responsibilities:
- Respond to customer inquiries and issues via email and chat in a timely manner
- Provide product information, pricing, and order support
- Troubleshoot technical issues and escalate to the appropriate teams when necessary
- Ensure customer satisfaction by addressing concerns and resolving complaints effectively
- Maintain accurate records of customer interactions and transactions
Requirements:
- Excellent written communication skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Previous experience in customer service or support role preferred
- Familiarity with CRM systems and email/chat platforms
Qualifications:
- High school diploma or equivalent
- 2+ years of experience in a customer service role
- Proficiency in Microsoft Office suite
- Ability to work in a fast-paced environment
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Career growth opportunities
- A supportive and collaborative work environment
Requirements
- Excellent written communication skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Previous experience in customer service or support role preferred
- Familiarity with CRM systems and email/chat platforms
Benefits
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Career growth opportunities
- A supportive and collaborative work environment