This role is for someone who’s sharp with details and comfortable living in insurance portals all day so patients don’t get surprised at check-in. You’ll verify benefits for new patients, flag coverage issues early, and keep the team ahead of payer problems before they turn into claim denials.
About OneOncology
OneOncology supports independent community oncology practices with a patient-centric, physician-driven, technology-powered model. They bring resources, expertise, and innovative tools to help practices grow and improve care for people living with cancer. The culture blends startup energy with support from established leaders across oncology, tech, and finance.
Schedule
- Full-time
- Remote (United States)
What You’ll Do
- Complete new patient tasks and perform initial eligibility verification prior to appointments for assigned locations
- Monitor the electronic verification system daily to identify benefit issues for same-day and upcoming appointments
- Flag accounts with potential benefit concerns by documenting and notifying the appropriate staff
- Request initial referrals when needed, enter documentation into the patient management system, and notify the Sr. Specialist
- Maintain working knowledge of Coordination of Benefits to catch claim issues before the visit
- Stay current on insurance changes using websites, bulletins, and email updates and communicate changes to staff
- Communicate when a patient becomes self-pay or gains insurance after being self-pay
- Document coverage comments in the EMR when reimbursement should be evaluated
- Escalate payer response issues or trend concerns in the eligibility system to supervisors/management
- Follow policies and procedures to keep processes standardized and prevent negative outcomes
What You Need
- High school diploma or equivalent
- 1 year of related experience (preferred, not required)
- Strong attendance and reliability
- Professionalism, adaptability, initiative, and mature judgment
- Comfort using MS Word, Excel, Outlook, databases, scheduling tools, and medical information systems
- Strong customer service skills and ability to work with all levels of colleagues and leadership
- Ability to use websites/portals/electronic options to improve efficiency
- Strong written and verbal communication, including active listening and presenting recommendations
- Strong multitasking, organization, and attention to detail
- Working knowledge of hospice and other payer requirements
- Knowledge of clinic office procedures, medical practice, and medical terminology
Benefits
- Full-time remote role supporting oncology care operations
- Opportunity to help prevent coverage issues and claim problems before they impact patients
- Values-driven culture with growth and process-building opportunities
Posted today roles can move fast. If you’ve got insurance verification experience or strong clinic admin skills, this is a solid fit.
Happy Hunting,
~Two Chicks…