Transamerica has been helping people feel better about the future for more than 100 years. We provide investment, retirement, and life insurance solutions to more than 11 million customers throughout the U.S. But the way we see it, our responsibility goes beyond our clients’ accounts. We’re in the business of helping people live well and empowering them to create a better tomorrow through the financial and health-related habits they form today. We help people prepare by providing solutions that consider the whole picture.
What We Do
Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, Employee Benefits, and Financial Assets), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People, Places & Brand; Risk; and Technology).
Job Description Summary
Process and evaluate electronic files submitted by Employee Benefits clients and vendors. Resolve data discrepancies to ensure the timely set up of employee records for the enrollment process.
Job Description
Responsibilities
- Process electronic files submitted by clients and vendors.
- Accurately test, QA and validate EDI files adhering to department/domain guidelines.
- Troubleshoot and coordinate effective solutions with EDI partners.
- Work with clients, vendors and internal resources to resolve issues.
- Act as a primary resource for policy level issues and procedures for the electronic enrollment process.
- Review pending or rejected electronic applications and identify errors or file discrepancies.
- Determine whether application needs to be reviewed by Underwriting or moved to a finalized status.
- Review accuracy of case set up for application components to ensure it is complete (e.g. coverage types, issue limits, rates, search keys, etc.).
- Coordinate necessary corrections with Client Relationship Manager or Account Implementation Specialist.
- Support and execute complex research tasks and communicate the results.
- Identify and suggest improvements to electronic processes to ensure a quality product is produced.
- Assist with application level testing/implementation of new products and builds, and enhancements to existing electronic enrollment systems.
- Receive IT reports regarding pending, issued or rejected policies/certificates.
- Work to resolve outstanding issues, ensuring pending policies are processed within department standards.
- Establish and maintain excellent communication with Client Relationship Managers, Account Implementation Specialists, Underwriting, electronic enrollment BA, and related business units.
Qualifications
- Associate’s degree in a business field or equivalent experience
- One year of experience in the insurance/financial services industry
- Knowledge of voluntary life or health insurance products and related insurance systems
- Understanding of case level documentation (ER application, proposal, Underwriting offer, etc.)
- Problem-solving and analytical skills
- Attention to detail to accurately load files
- Excellent written and verbal communication skills
- Ability to consistently meet deadlines and service level standards
- Proficiency in FTP & Transtack processing, macros
- Proficiency using MS Office
- Moderate knowledge of Excel, including formulas
Preferred Qualifications
- Knowledge of .xls, .csv, pipe-delimited and .xlsm (macro-enabled) Excel file types.
- Experience with flat file or ASCII text files.
- Knowledge of FTP or EDI process
- Basic understanding of underwriting concepts, voluntary life and health insurance products and systems helpful.
Working Conditions
- Work from Home/Remote
**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. **
Compensation:
The rate for this position generally ranges between $50,000-58,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.
Bonus Eligibility:
This position is also typically eligible for an annual bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion at a rate of 7.5%
What We Offer
For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.
Compensation Benefits
- Competitive Pay
- Bonus for Eligible Employees
Benefits Package
- Pension Plan
- 401k Match
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Disability Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employee Discounts
- Career Training & Development Opportunities
Health and Work/Life Balance Benefits
- Paid Time Off starting at 160 hours annually for employees in their first year of service.
- Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
- Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
- Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
- Adoption Assistance
- Employee Assistance Program
- College Coach Program
- Back-Up Care Program
- PTO for Volunteer Hours
- Employee Matching Gifts Program
- Employee Resource Groups
- Inclusion and Diversity Programs
- Employee Recognition Program
- Referral Bonus Programs
- Peer Recognition Program (BRAVO)