Help clients meet California court filing requirements with speed, accuracy, and a hospitality-first approach in a fast-growing litigation support environment.
About Steno
Steno is a tech-forward litigation support company modernizing the court reporting industry through reliable operations, constant innovation, and white-glove service. Founded in 2018, Steno brings together legal, technology, operations, and finance talent to improve how legal professionals get work done.
Schedule
- Full-Time, Remote / Hourly, Non-Exempt
- Flexible schedule
What You’ll Do
- Review incoming filing requests, prepare documents to meet court rules, and submit through Steno’s eFiling portal.
- Enter and maintain client/order details in internal systems, including new assignments, updates, status notifications, and order closure.
- Manage assigned orders to meet service level agreements, including monitoring rush work.
- Communicate filing status updates, conformed copies, and rejection notices to clients.
- Respond to client emails and calls related to eFiling and court requests with a hospitality mindset.
- Track jobs across multiple databases to ensure timely fulfillment.
- Follow special instructions and additional client requests accurately.
- Build and maintain working knowledge of filing requirements for the covered jurisdictions.
- Handle customer inquiries and escalations, looping in relationship owners when needed.
- Document customer and vendor interactions with clear, concise notes.
- Close orders and invoice completed requests.
What You Need
- Legal/litigation support experience preparing legal documents for filing and service of process.
- Strong knowledge of California Superior Court filing requirements and procedures.
- 3+ years of experience in a customer service-oriented role or a role handling legal documentation.
- Experience eFiling through LegalConnect, One Legal, or similar eFiling portals.
- Experience with legal CMS tools supporting service of process, court filings/copy jobs, and eFilings.
- Experience coordinating with legal support vendors, affiliates, and process servers.
- Strong communication skills across all levels of an organization.
- Ability to work efficiently through detailed processes while staying organized.
- Comfort working in a fast-paced, growing startup environment.
Benefits
- $23–$27/hour
- Health, vision, and dental benefits (low-cost plans)
- Wellness/mental health benefits for employees and families
- Flexible paid time off
- Equity options
- 401(k)
- Home office setup plus monthly stipend for internet and phone
Hiring teams move quickly when they find people who can file clean, communicate clearly, and protect deadlines.
If you’ve got California eFiling chops and you like pace, this is a strong match.
Happy Hunting,
~Two Chicks…