If you know California Superior Court filing rules like muscle memory and you can move fast without getting sloppy, this role is built for you. You’ll own eFiling requests end to end, keep clients updated, and make sure every order hits SLA.
About Steno
Steno is a fast-growing court reporting and litigation support company built on reliability, innovation, and a hospitality mindset. They provide white-glove, tech-enabled support to law firm clients and are expanding their litigation support services.
Schedule
- Full-time, remote (hourly, non-exempt)
- Flexible schedule and flexible PTO mentioned in posting
- California court eFiling focus (CA Superior Courts)
What You’ll Do
- Review client requests, prepare filings per court rules, and submit via Steno’s eFiling portal
- Enter and maintain client/order details: new assignments, documentation updates, status notifications, and closeouts
- Meet service level agreements by completing assigned orders on time
- Prioritize rush assignments and communicate updates proactively
- Keep clients informed on conformed copies, filing status, and rejection notices
- Handle client emails and calls with a hospitality mindset
- Monitor jobs across multiple databases to ensure timely fulfillment
- Follow special instructions and additional client requests accurately
- Maintain strong working knowledge of jurisdiction-specific filing requirements
- Resolve inquiries and escalations quickly, escalating to relationship owners when needed
- Keep accurate, concise notes on customer and vendor interactions
- Close and invoice customer requests
What You Need
- Legal/litigation support experience, specifically preparing legal documents for filing and service of process
- Strong knowledge of California Superior Court filing requirements and procedures
- 3+ years in a customer service-oriented role or a role handling legal documentation
- Hands-on eFiling experience with LegalConnect, One Legal, or similar portals
- Experience with legal CMS platforms that support service of process, filings/copy jobs, and eFilings
- Experience coordinating with legal vendors, affiliates, and process servers
- Strong communication skills with comfort interfacing across all levels
- Ability to process high-detail work efficiently while staying organized
- Comfort working in a fast-paced, high-growth startup environment
Benefits
- $23–$27/hour
- Health, vision, dental (low-cost plans)
- Wellness/mental health benefits for employees and families
- Flexible paid time off
- Equity options
- Company-provided 401(k)
- Home office setup + monthly internet/phone stipend
If you’ve actually lived inside CA eFiling workflows, this is one of those roles where “specialist” really means specialist.
Happy Hunting,
~Two Chicks…