This role supports Steno’s litigation support operations by preparing and submitting court filings, managing order details and deadlines, communicating status updates to clients, and handling escalations with a hospitality mindset.
About Steno
Steno is a fast-growing company (founded in 2018) modernizing litigation support and court reporting through technology, process improvements, and concierge-level service. Their values include being highly reliable, constantly innovating, and operating with a hospitality mindset.
Schedule
- Remote (United States)
- Full-time, hourly (non-exempt)
- Must work Pacific Time hours
- Must be able to cover mid-to-late shifts between 10:00am–10:00pm PST
- California residents preferred
What You’ll Do
- Review incoming filing requests, prep documents per court rules, and submit via Steno’s eFiling portal
- Enter and update client/order information in internal databases (new assignments, documentation, status notices, closing orders)
- Meet SLAs by completing assigned orders on time
- Prioritize and monitor rush assignments and communicate timing/status clearly
- Keep customers updated on conformed copies, rejections, and status changes
- Handle client emails/calls related to eFiling and court requests
- Monitor jobs across multiple systems to ensure timely fulfillment
- Follow special instructions and additional customer requests accurately
- Build and maintain knowledge of filing requirements for supported jurisdictions
- Resolve inquiries and escalations quickly, escalating to relationship owners when needed
- Maintain accurate notes for customer/vendor interactions
- Close and invoice customer requests
What You Need
- Legal/litigation support background, specifically preparing legal documents for filing and service of process
- Strong knowledge of California Superior Court filing procedures and requirements
- 3+ years in a customer service role or a role handling legal documentation
- Experience eFiling via LegalConnect, One Legal, or similar portals
- Experience with legal CMS platforms supporting service of process, court filings/copy jobs, and eFilings
- Experience coordinating with legal support vendors, affiliates, and process servers
- Strong communication skills across all levels of an organization
- Ability to move through detailed processes quickly while staying organized
- Comfortable in a fast-paced, growing tech environment
- Located in California preferred; must operate in Pacific Time (required)
Benefits
- Pay: $23–$27/hour
- Health, vision, and dental benefits
- Wellness/mental health benefits (shared benefits for employees and families)
- Flexible PTO
- Equity options
- Company-provided 401(k) account
- Home office setup + monthly internet/phone stipend
Happy Hunting,
~Two Chicks…