If you know California Superior Court filing rules like muscle memory and you can push clean, accurate filings under pressure, this is your lane. You’ll own eFiling workflows end to end, manage rush work without melting down, and keep clients calm, informed, and taken care of while orders move fast.
About Steno
Steno is a fast-growing company modernizing the court reporting and litigation support industry with tech-forward tools and concierge-level service. Founded in 2018, they’re known for being highly reliable, constantly innovating, and operating with a hospitality mindset.
Schedule
- Full-time, hourly (non-exempt), Remote (U.S.)
- PST required (California preferred)
- Must be able to cover mid-to-late shifts between 10:00am–10:00pm PST
- Pay: $23–$27/hour
- Flexible schedule + Flexible PTO
- Equity included
What You’ll Do
- Review incoming client requests for compliance with court rules and prepare filings accordingly
- Submit filings through Steno’s eFiling portal and manage conformed copies, notifications, and rejections
- Enter and reconcile client/order details in internal databases (new assignments, updates, status notes, closures)
- Meet service level agreements by managing deadlines and ensuring timely completion of assigned orders
- Prioritize and monitor rush filings to ensure fast turnaround and proactive client communication
- Respond to client emails and calls related to eFiling and court requests with a hospitality mindset
- Monitor jobs across multiple databases to maintain accurate status and fulfillment tracking
- Follow special instructions and ensure additional requests are executed correctly
- Build and maintain working knowledge of filing requirements across supported jurisdictions
- Handle customer inquiries and escalations quickly, escalating to the right internal owners when needed
- Maintain clear, concise notes of all client and vendor interactions
- Close and invoice customer requests
What You Need
- Legal/litigation support background, especially preparing legal documents for filing and service of process
- Strong understanding of California Superior Court filing requirements and procedures
- 3+ years in a customer service role or legal documentation role (ideally both)
- Hands-on eFiling experience with LegalConnect, One Legal, or similar eFiling portals
- Experience with legal CMS tools supporting eFilings, court filings/copy jobs, and service of process
- Experience coordinating with legal support vendors, affiliates, and process servers
- Strong communication skills across all levels, with confidence and professionalism
- Ability to work through detailed processes quickly, accurately, and in a high-volume environment
- Pacific time availability (required)
Benefits
- Health, Vision, Dental (low-cost plans)
- Wellness / mental health benefits for employees and families
- Flexible PTO
- Equity options
- Company-provided 401(k)
- Home office setup + monthly internet/phone stipend
If you’re steady under pressure and allergic to sloppy filings, this role will feel like home.
Happy Hunting,
~Two Chicks…