Help law firms get critical filings accepted on time, every time, without stepping into a courthouse. As an eFiling Specialist at Steno, you will own the details behind high volume, time sensitive court filings and make sure every submission meets strict court requirements.
About Steno
Steno is a fast growing litigation and court reporting services company founded in 2018. The team blends legal, technology, operations, and finance experience to modernize an outdated industry. With cutting edge tools, flexible deferred payment options like DelayPay, and a hospitality mindset, Steno helps legal professionals work smarter and more efficiently.
Schedule
Full time, remote role based in the United States.
Hourly, non exempt position.
Must reside in Pacific Time, with California strongly preferred.
Mid to late shifts between 10 a.m. and 10 p.m. PST, with consistent coverage during that window.
What You’ll Do
⦁ Review incoming client requests against court rules, prepare documents, and submit filings through Steno’s eFiling portal.
⦁ Enter and update client and order information in internal systems, including new assignments, documentation, status notifications, and order closure.
⦁ Ensure timely completion of assigned customer orders in line with service level agreements.
⦁ Prioritize and monitor rush assignments, balancing speed, accuracy, and clear client communication.
⦁ Maintain open communication with customers regarding status updates, conformed copies, and any rejections or issues.
⦁ Handle client emails and calls about eFiling and court requests with a calm, hospitality driven approach.
⦁ Monitor jobs across multiple databases to ensure accurate status tracking and fulfillment.
⦁ Follow special instructions and additional customer requests carefully and make sure they are executed correctly.
⦁ Build and maintain a strong understanding of filing requirements in the jurisdictions you support.
⦁ Handle customer inquiries and escalations quickly, looping in the right relationships or stakeholders when needed.
⦁ Maintain clear, concise notes on customer and vendor interactions and close and invoice completed requests.
What You Need
⦁ Legal or litigation support background, especially preparing legal documents for filing and service of process.
⦁ Deep understanding of California Superior Court filing requirements and procedures.
⦁ At least 3 years of experience in a customer service focused role or one handling legal documentation.
⦁ Experience eFiling with portals such as LegalConnect, One Legal, or similar platforms.
⦁ Experience using legal case management systems that support service of process, court filings, copy jobs, and eFilings.
⦁ Background working with legal support vendors, affiliates, and process servers for service of process and court assignments.
⦁ Strong communication skills and comfort interacting with people at all levels of an organization.
⦁ Ability to follow detailed processes at an efficient pace and stay highly organized.
⦁ Desire to work in a fast paced, quickly growing tech startup and enthusiasm for long term growth within the company.
⦁ Residence in California is preferred, and residence in a Pacific Time location is required.
Benefits
⦁ Pay range of 23 to 27 dollars per hour, depending on experience.
⦁ Health, vision, and dental benefits with low cost plans that support your best work.
⦁ Wellness and mental health benefits that can be shared among employees and their families.
⦁ Flexible paid time off so you can rest, recharge, and maintain balance.
⦁ Equity options, recognizing that Steno’s success is built on its team.
⦁ Access to a company provided 401(k) account.
⦁ Home office setup support and a monthly stipend to help cover internet and phone costs.
Roles that combine remote work, PST hours, and deep involvement in California eFilings do not stay open for long, so get your application in while this one is active.
If you are detail obsessed, fluent in court rules, and ready to keep high stakes filings moving smoothly night after night, this could be exactly where you thrive.
Happy Hunting,
~Two Chicks…