Employer: Stitch Fix
About the Role
As the Education Programs Associate, you will work in close partnership across all members of the Styling Education team and will report to the Education Programs Manager. You’ll be responsible for the successful coordination of our education programs over time. This role supports the preparation, launch, and maintenance of our training programs. This role is for someone who thrives in the detail, is highly organized, can communicate effectively, and has an innate understanding of technological systems.
Due to the rapid growth of our business and technology, education needs are constant and critical. The education team relies on a variety of training formats including asynchronous, self-led education as well as training with live elements to meet these needs. The team builds and manages education programs across multiple countries, roles, and hourly contracts. Each training program has unique execution needs that require communication, critical thinking, and attention to detail. What we ask of our Stylists and Leaders is also constantly changing, so it’s critical that our training programs stay up-to-date and that updates are disseminated promptly & effectively to our Field teams.
A typical day might consist of:
- Auditing our styling training programs to identify critical technology and business-related updates and executing content edits
- Uploading content and/or enrolling learners in content using our Learning Management System
- Communicating with and supporting Field leaders as they facilitate training programs for their direct reports
You’re excited about this opportunity because you will…
Enable the successful execution of our education programs over time
- Support a seamless and consistent educational program delivery across all Styling regions; identifying risks, mitigating them and escalating where needed.
- Partner with Education Managers to stay informed of operational, tech, and policy changes that may affect our program designs over time.
- Use styling field hiring projections to plan and organize education program logistics.
- Inform Field partners of key educational program logistics and their program execution responsibilities.
- Support our Field partners in their program facilitation responsibilities, ensuring consistent training program knowledge, delivery, and effectiveness across all regions and roles.
- Be a program expert who can answer questions from the Field and direct our partners to the correct resources.
Keep program content accurate by incorporating feedback and critical business/technology changes
- Track business changes and program needs in partnership with the Education Programs Manager.
- Execute low-complexity updates and support the handoff of significant updates to the Education Managers.
- Identify how a training update may affect program content differently based on country, role, hourly contract, etc. Propose solutions based on your assessment.
- With guidance from the Education Programs Manager, create an auditing plan and use efficient best practices to regularly audit all programs for accuracy.
- Work in partnership with the Education Programs Manager to synthesize relevant program feedback and incorporate feedback changes into our programs at a set cadence.
- Maintain the educational content on The Thread, ensure the information shared with Stylists and Leaders remains accurate, and flag changes to the relevant Styling Education partner.
Utilize, maintain, and optimize our Learning Management System
- Upload, organize, and format content in our Learning Management System while following both company and Styling Education standards.
- Enroll learners in education programs and set up/send program notifications.
- Partner with the Styling Support team to identify appropriate escalation paths and help troubleshoot learner issues with our learning management system.
- Regularly pull reporting on learner completion rates and provide visibility to Styling Education and appropriate Field partners.
We’re excited about you because…
- You have a Bachelor’s degree preferably in education, communications, or related fields.
- 2-4 years of work experience in a learning and development, program management, education or communications role.
- You are available to work business hours in the Eastern or Central time zone.
- You’re an operator at heart and enjoy problem-solving and anticipating risks.
- You’re excellent at written and verbal communication in order to clearly and concisely present information.
- You’re highly organized and detail-oriented. You can effectively prioritize your work to meet business-critical deadlines and the demands of a fast-paced environment.
- Proven ability to develop strong working relationships with a Field team and cross-functional partners.
- Continuously open to constructive, developmental feedback.
- You are a self-starter who proactively seeks new solutions to meet the needs of the business.
- You have the following technical skills:
- Google Suite (required)
- Zoom Meeting/Webinar expertise (preferred)
- Learning and Development software (Articulate Rise, Continu LMS, etc.) (preferred)
- Intranet experience (preferred)
- You’re able to travel as needed (approximately 3-4 times per year)