Job Description
The WebstaurantStore is the leading ecommerce website to meet the purchasing needs of the food service professionals worldwide! WebstaurantStore, a Clark Associates company, is looking for analytical, determined, and diplomatic candidates to join our growing company in a Payments role within our Order Optimization Department. This role focuses on having an investigative/analytical eye, collecting information, and using logic to solve abstract problems and is a key part of growing our business and serving the purchasing needs of foodservice professionals worldwide.
What you will be doing day to day:
- Ensure payments programs are successful and operate flawlessly by working with internal teams and external providers.
- Assist with the launch and ongoing operations of critical programs and initiatives while identifying and implementing operational improvements.
- Identify opportunities or issues with new and existing payment features and their processes.
- Collaborate with appropriate teams across the WebstaurantStore.
- Help develop tracking and reporting systems to measure, analyze, manage, and communicate operations performance and trends.
- Communicate empathetically & confidently with customers, 3rd party services and other stakeholders when required.
- Utilize all tools and resources to ensure the accuracy of the payments process and rectify any inaccuracies or errors discovered.
- Work cooperatively with other Payments and Risk teammates to recognize trends and update our systems accordingly.
- Evaluate current processes and suggest any appropriate improvements to increase efficiency, effectiveness, and improve the customer experience.
What we’re looking for from you:
- Advanced and strong MS Excel skills
- Exposure to PowerBI
- Experience with data analysis
- Analytical eye with excellent attention to detail
- Strong prioritization and organization skills
- Critical thinking and problem-solving skills
- Prioritize multiple projects/responsibilities without compromising work quality
- Take ownership of decisions and leverage data to back up those decisions
- Adept at communicating effectively to a variety of audiences
- Balance desired business and customer outcomes
- Work well independently and as a part of a cohesive team
- Support a position and influence outside opinion
- A team player who wants to contribute to a thriving culture
- Able to flourish in a fast-paced, changing environment
- Willing to keep an open mind, embrace the unknown, and have the grit to push through obstacles on the way to progress
We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, work from home opportunities, and a 401k with company match.
If you’re ready for a challenge and have the ambition to succeed in a fast paced, growing industry, we’d love to discuss the Payments Specialist position with you! Submit your resume and apply online today.
(For remote work, we are currently employing legal residents of the following states: AL, AZ, AR, DE, FL, GA, KS, KY, MD, MI, MS, NV, NC, OH, OK, PA, TN, TX, VA, WI, or WY)