Lead a fully remote team doing focused, operations-heavy legal support work without stepping into a courtroom. As a Document Retrieval Supervisor with ABC Legal, you’ll oversee the e-fulfillment team that reviews and files legal documents through proprietary platforms, keeps workflows moving, and drives process improvements across a national legal services leader.
About ABC Legal Services
ABC Legal Services is the national leader in service of process, with more than 30 years in the legal support space and offices in major cities across the U.S., including Los Angeles, Chicago, Washington DC, and Seattle (HQ). The company is heavily tech driven, constantly advancing its platforms to stay ahead of competitors, streamline legal workflows, and support clients at scale. You’ll be stepping into a stable, growth-focused environment that values efficiency, accuracy, and innovation.
Schedule
- Full-time, Monday through Friday
- Standard business hours
- 100% Remote within the United States
What You’ll Do
- Supervise and coordinate day-to-day activities of the e-fulfillment teams to ensure documents are reviewed and filed accurately and on time
- Develop, refine, and implement workflow strategies that improve efficiency, quality, and throughput
- Set, track, and report on team KPIs in alignment with departmental and company goals
- Provide leadership and development to team leads and specialists, including coaching, mentoring, and performance evaluations
- Manage scheduling, workload allocation, and coverage to ensure service-level expectations are met
- Partner with upper management to roll out process improvements and departmental initiatives
- Oversee hiring, onboarding, and training of new team members
- Handle performance management, including feedback, corrective action, and disciplinary steps when needed
- Ensure compliance with company policies, procedures, and applicable regulatory requirements
What You Need
- Experience supervising teams or managing operations, ideally in an electronic filing, legal support, or similar administrative environment
- Strong leadership skills with the ability to motivate, coach, and hold people accountable
- Excellent organizational and time-management abilities in a fast-paced, deadline-driven setting
- Comfort with performance management, employee development, and KPI tracking
- Ability to make clear, sound decisions quickly when issues or escalations arise
- Familiarity with software systems and tools used in electronic filing or document-driven operations
- High attention to detail, strong communication skills, and a collaborative mindset
Benefits
- Starting salary range: $50,000 – $63,000 per year, based on location and experience
- Health, Dental, and Vision insurance
- 401(k) with company match
- Paid time off
- 7 paid company holidays plus 4 floating holidays per year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- Employee Assistance Program (EAP)
- Pet insurance
Roles like this that blend people leadership, process ownership, and fully remote work don’t stay open long—especially with a clear advancement path in a national legal services leader.
If you’re ready to lead a distributed team and keep high-volume legal operations running smoothly from home, this one is worth jumping on.
Happy Hunting,
~Two Chicks…