Lead and support e-filing operations for a national legal services organization modernizing service of process and legal document workflows.
About ABC Legal
ABC Legal Services is the leading provider of service of process in the United States. With 30+ years in the industry and offices across major cities nationwide, we continue to innovate legal technology and streamline court filing workflows. Our 700-person team is growing fast, and we’re searching for strong leaders to help scale.
Role Overview
The Document Retrieval Supervisor oversees daily operations for the e-fulfillment team, ensuring timely and accurate filing of legal documents using proprietary tools. This role provides coaching, manages performance, and drives process improvements for efficiency and compliance.
Responsibilities
- Supervise and support e-fulfillment team operations
- Train and coach staff and team leads; manage performance and feedback cycles
- Monitor KPIs and drive continuous improvement
- Manage scheduling and workload delegation
- Resolve escalated issues and ensure process accuracy
- Oversee hiring, onboarding, and training
- Ensure compliance with company policies and filing standards
- Partner with leadership to implement workflow and operational upgrades
Requirements
- Experience leading teams in administrative, legal operations, e-filing, or similar environments
- Strong leadership, communication, and team-development skills
- Excellent time management and organizational ability
- Ability to operate in a fast-paced, deadline-driven setting
- Familiarity with electronic filing platforms or administrative legal software preferred
Compensation & Benefits
- Salary: $50,000 – $63,000/year (based on location and experience)
- Full-time | Monday–Friday | Remote
- Medical, dental, and vision coverage
- 401(k) with 5% employer match
- 10 paid holidays + paid time off
- Transit stipend / Orca card (where applicable)
- Referral program
- Work-from-home flexibility
If you’re energized by team leadership, process improvement, and supporting legal operations in a tech-forward environment, this role is built for you.
Happy Hunting,
~Two Chicks…