Join TriumphPay!
At TriumphPay, we believe our team members make a difference. They make a difference in the lives of their customers, their communities and with our organization as a whole. That’s why we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients and the insurance companies we represent. Because at the end of the day our goal is to help our partners businesses run better.
Position Summary: The Document Processing Agent will enter data from various data points from the necessary documents into the TriumphPay solution for real-time assignment or release of factoring companies. This person will be responsible for processing documents from two queues in the order they were received based on internal procedures.
Essential Duties & Responsibilities
Verifies data and makes corrections where necessary.
Demonstrates the ability to read and comprehend written and verbal instructions.
Enters data points from documents in the TriumphPay solution.
Compares the document to what has been entered for accuracy.
Reviews and ensures the proper documentation is categorized correctly in database.
Analyzes information to identify document types of Notice of Assignments and Letters of Release.
Effectively communicates with team members and management.
At minimum, assigns 150 documents per hour.
Identifies errors, makes the necessary corrections, and escalates to supervisors when necessary.
Maintains confidentiality of information.
Performs other duties as assigned.
Experience & Education
High school diploma or equivalent is required. Associate degree or some college courses is strongly preferred.
Minimum of (1) year of customer service experience in a fast-paced work environment.
Freight, transportation or general factoring, or logistics industry experience is preferred.
Must demonstrate a flexible, professional and proactive attitude.
Skills & Abilities Required
Proficient in Microsoft Office suites.
Ability to multi-task and stay focused at high levels of productivity.
Ability to provide excellent quality service, while meeting strict deadlines.
Outstanding communication skills, both written and verbal.
Ability to understand and follow written and verbal instructions.
Detailed oriented and well organized.
Self-starter with excellent time management skills with ability to manage priorities.
Must be able to work at a fast pace with a high degree of accuracy.
Work Environment
The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period. Occasional stooping or kneeling may be necessary.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
Specific vision abilities are required by this job due to computer work.
Regular, predictable attendance is required.
We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.