The Document Coordinator is responsible for collection, organization and monitoring required documentation which comprise an academic file as well as distribution of such information and documentation in alignment with standard operating procedures. The Document Coordinator is responsible for adhering to all University policies and procedures necessary for compliance with external standards as set by accrediting and licensing organizations, state and federal agencies, and other regulatory entities. Provides support to customers, both internally and externally, in a professional and timely manner that supports achievement of the University’s goals and objectives.
Principal Duties & Responsibilities
Principal Duties for both teams
Review student records and information, ensures adherence to all University policies and procedures outlined by the course catalog, student handbook, and standard operating procedures and understand and comply with the Family Rights and Privacy Act and other applicable laws and regulations to ensure the integrity of student records related to the department.
Data entry of student records and information.
Maintains and archives academic files and records; including control, collection, organization, documentation, evaluation, monitoring of academic files for students in accordance to deadlines.
Provide outstanding internal and external customer service by responding to all inquiries in a timely manner and maintaining availability for student questions during designated department hours.
Student Status Change & Assorted Process – Team
Processes a broad range of student records processes as initiated by the University such as: school grade changes, monitoring attendance, military portals, and course building in CampusVue, military portals.
Processes a broad range of student driven requests for processing such as: loan deferments, student directory changes, transcript requests, grade reports, diplomas and enrollment verifications.
Prepares data and monitoring of this data on a broad range of student records information such as: graduation, registration, term honors, and incomplete reports.
Student Transcript & Record Review – Team
Retrieves transcripts to complete student files for degree verification which includes performing outbound calls to schools and students.
Resolves student inquiries through inbound phone calls, live chat with students.
Verifies document validity and legitimacy.
Data entry of student records and information.
Specific additional functions may include academic evaluation of eligibility for specified grants and scholarships offered by the campus.
Knowledge, Skills and Abilities, Competencies
Basic computer skills – experience with Microsoft (WORD, Excel, Outlook) preferred
Possesses excellent verbal communication skills and good written communication skills
Persistence combined with a positive attitude and approach to work and others
Mature, positive and collaborative interpersonal skills
Learns to effectively utilize all applicable school systems, databases and tools effectively.
Ability to prioritize, competing demands and work within strict deadlines
Interact with other departments through a variety of means
Organizational and time management skills
Education and Experience: Minimum
High School diploma or its equivalent required
Entry level administrative experience
Education and Experience: Preferred
Associate Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
Administrative or Education Industry experience
What we offer*
Salary Range between $15 and $20 per hour
Paid time off
Paid sick leave
Paid holidays
Comprehensive medical, pharmaceutical, dental, and vision benefits
Health savings and flexible spending accounts
401(k) savings plan with company match
Employee Stock Purchase Plan (ESPP)
Company paid life insurance and disability insurance – subject to eligibility
Company paid tuition assistance – subject to eligibility and approval
Employee Assistance Program (EAP)
Prenatal and adoption assistance
Additional ancillary programs are available upon benefit enrollment eligibility
*Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.