You could say Brightree by ResMed is a technology company. And that’s true. But Brightree is, at its heart, about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. Brightree helps streamline processes, improve efficiency, and increase profitability. For over fifteen years, organizations big and small have put their trust in us—for our wide-ranging solutions, our leadership, and our unmatched customer service. Going to work each day and creating new ways to positively impact our customers’ businesses and the lives of patients is just what we do. Because Brightree is, after all, about people.
To learn more about Brightree technology and solutions watch this short video by our CEO: https://www.brightree.com/whychoosebrightree
The primary role of The Support Team at RCM is to manage the email communications between RCM Customers and the RCM Operations Teams. This team is a liaison for our customers and
helps provide guidance and solutions to the Customer and Operations teams through trending and analysis of reports and feedback from all teams.
Let’s talk about Responsibilities
Manages all email communication and Sales Force cases created by customer and
RCM Operations teams regarding assigned customer base.
Uses Knowledge and Understanding to send cases to the appropriate RCM
teams for resolution
Reviews Trending of Cases for areas of improvement
Keeps Customer Success Manager Apprised of Escalated issues received in cases from RCM Operations teams and Customers.
Assist Customers and RCM Operations with End of Month Processes to ensure timely
closure of customer GL Periods
Collaborates with worldwide resources to ensure effective knowledge, information
sharing, and quick resolution of service performance issues.
Collaborates with all departments on any process gaps and initiates discussions for
resolution.
Creates/Analyzes reports to analyze trends.
Let’s talk about Qualifications and Experience
Required:
Passionate about customer service, with strong problem-solving skills focused on identifying and putting in place solutions for customers
Computer literate and proficient in using MS office programs
Must have excellent attention to detail and an understanding of how to investigate and troubleshoot issues and find workarounds.
An effective communicator with strong oral, written, and persuasive skills and the capability to deal with people at all levels in the organization.
Self-starter, results-driven, highly motivated, high energy.
Brightree Software and/or DME Billing Experience
Preferred:
Salesforce
Microsoft Teams/Excel/Outlook
SharePoint
Minimum of 2 years of related experience.
Applies acquired expertise and exercises judgment to analyze and solve problems without clear precedent.
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: 16.30 – 24.44 USD Hourly
For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!