Help keep the legal system moving behind the scenes. This fully remote Dispatcher role is all about coordinating time-sensitive legal document deliveries, solving coverage gaps, and keeping jobs flowing in a fast-paced, metrics-driven environment. If you like juggling moving parts and making sure nothing falls through the cracks, this is your lane.
About ABC Legal Services
ABC Legal is the national leader in service of process, supporting law firms and clients across the country with tech-driven legal operations. With 30+ years in business and 1,000+ employees, they combine nationwide coverage with modern tools to move legal documents quickly and accurately. The company is focused on growing its technology edge and expanding into new markets.
Schedule
- Type: Full-time, permanent
- Location: Remote within the United States
- Hours: Monday–Friday (standard business hours)
- Environment: Fast-paced, metrics-driven operations team
What You’ll Do
- Monitor an internal task board (Skye) to identify aging or unclaimed service jobs.
- Assign jobs to process servers using internal tools, maps, text, phone, and email.
- Identify and flag jobs that cannot be claimed due to missing or incorrect customer information.
- Escalate problem jobs or patterns to the right internal teams (recruiting, operations, etc.).
- Review unclaimed zip codes and coordinate with local servers and regional recruiters to improve coverage.
- Track and report trends in “stuck” or repeated issue scenarios.
- Support overall dispatch performance by following established workflows and hitting team goals.
What You Need
- 1–2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced role.
- Strong organizational skills with the ability to manage high-volume tasks and shifting priorities.
- Clear, professional verbal and written communication skills.
- Comfort working in digital systems, internal platforms, and map-based tools.
- Ability to analyze information, spot roadblocks, and escalate appropriately.
- Reliable, consistent work habits and high accuracy in following processes.
- Team mindset with the ability to work independently and contribute to group goals.
Benefits
- Starting pay: $15.00–$17.00 per hour (experience-based).
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off.
- 7 paid company holidays plus 4 floating holidays per year.
- Life and AD&D insurance.
- Long-term disability coverage.
- Health Care Reimbursement Flexible Spending Account.
- Dependent Care Flexible Spending Account.
- Employee Assistance Program (EAP).
- Pet insurance.
Roles like this tend to go quickly, especially fully remote dispatch positions with weekday schedules—get your application in while it’s open.
Your next steady remote role might be one click away.
Happy Hunting,
~Two Chicks…