Job Description
Starting wage: $15.00/hour with Performance-based tiers!
Schedule: Full-Time, Monday – Friday 8:00 AM -5:00 PM
Location: Employment will begin in-office, with the option to move to hybrid-remote after meeting team’s Standard of Excellence
UTILITY DISCONNECT ANALYST
Overview
Disconnect Analysts research disconnect notices and work to restore utility services. Disconnected services often cause past due balances and sometimes collection invoices. You are responsible to collaborate with the appropriate party to resolve these issues and make necessary payments to re-establish utilities. Your efforts will foster client relations as their accounts remain active and in good-standing.
Responsibilities
Coordinate with utility providers, collection agencies and team members to research disconnected accounts
Scan disconnect notices and link them to the appropriate account in the Conservice database
Prioritize urgent disconnect notices and resolve them quickly
Make payments to restore utility services
Medium phone usage-up to 40% of work day making outbound calls to providers.
Qualifications
Attention to detail
Self motivated to find the “why” behind the problem and resolve the issue
Able to effectively manage time and prioritize workload
Clear and professional written and verbal communication
Able to develop collaborative relationships with team members
Self-motivated to produce quality work