Help clients land safely on the other side of treatment. In this role, you own the transition from virtual care to real-world support, making sure no one falls through the cracks.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral health treatment for people navigating complex mental health conditions, substance use disorders, and eating disorders. Their mission is to remove barriers to care and connect clients, families, and providers through high-touch, tech-enabled support. As a fast-growing virtual care organization, they partner with hospitals, schools, and community providers nationwide to improve outcomes from the comfort of home.
Schedule
- Full-time, remote role within eligible U.S. states
- Not available in: Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota
- Late afternoon and evening availability required
- Standard weekday schedule with some flexibility based on client and referral needs
Responsibilities
- Serve as a key contact for referral sources (hospitals, outpatient practices, schools, government agencies) and ensure a supportive experience for all parties
- Work directly with clients, families, and referral partners to understand needs, preferences, and aftercare goals
- Develop and execute comprehensive discharge plans for clients completing Charlie Health’s program
- Use and maintain a nationwide provider database to identify appropriate aftercare options (outpatient, step-down, community-based resources, etc.)
- Make referrals using each provider’s preferred communication method and follow up to verify successful placement
- Communicate with referral providers about new referrals and ensure all necessary clinical documentation is shared
- Document all case management and coordination activity in progress notes and keep therapists, case managers, and treatment teams updated
- Collaborate with internal teams (clinical, admissions, outreach, partnerships) to support smooth transitions and aligned care
- Adhere to policies, procedures, and performance metrics related to timeliness, accuracy, and quality of discharge planning
Requirements
- Bachelor’s degree in health sciences, communications, psychology, social work, or related field
- Minimum 2 years of relevant experience in healthcare, preferably in client-facing roles such as case management, discharge planning, referral relations, admissions, or outreach
- Strong interpersonal, relationship-building, and listening skills
- Comfort working against metrics and concrete performance targets
- Excellent written and verbal communication skills
- High attention to detail and strong organizational skills
- Ability to thrive in a fast-paced, evolving virtual care environment
- Work authorization in the United States with native or bilingual English proficiency
- Proficient in Salesforce and Google Suite/MS Office
Benefits
- Expected base pay: $52,500–$60,000 per year, based on location and experience
- Potential eligibility for incentive compensation, discretionary bonuses, and other short- and long-term incentive programs
- Comprehensive benefits package for full-time, exempt employees
- Fully remote behavioral health role with direct impact on client outcomes and continuity of care
If someone loves coordinating moving parts, building trust with providers, and making sure clients leave treatment with a real plan (not just a goodbye email), this is that role.
Happy Hunting,
~Two Chicks…