Help clients land safely after treatment, not just “finish” it. You’ll coordinate aftercare referrals, keep referral sources informed, and make sure every client leaves with a real plan they can follow.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral health treatment for people navigating mental health conditions, substance use disorders, and eating disorders. Their mission is to connect the world to life-saving care, built on connection, coordination, and better outcomes from home.
Schedule
• Remote (United States)
• Full-time, exempt role (per Charlie Health benefits structure)
• Must be able to work late afternoons and evenings (per application questions)
• Not available in: AK, ME, Washington DC, NJ, CA, NY, MA, CT, CO, WA (state), OR, MN
• Base pay range: $52,500–$60,000 (based on location and experience; total comp may include incentives/bonuses)
What You’ll Do
• Provide consistent treatment updates to referral sources (hospitals, schools, outpatient providers, government orgs)
• Build strong relationships with external providers and ensure smooth, professional communication
• Create comprehensive, clinically appropriate discharge plans for clients completing treatment
• Identify aftercare options using a nationwide provider database and match referrals to client needs and preferences
• Send referrals through each provider’s preferred channel and follow up to confirm placement
• Ensure receiving providers have required clinical materials and documentation
• Document all case management outreach in progress notes and communicate updates to the care team
• Collaborate with internal partners (clinical, admissions, outreach/partnerships) to remove barriers and hit performance targets
• Follow policies/procedures and meet metric-driven goals
What You Need
• Bachelor’s degree in health sciences, communications, psychology, social work, or related field
• 2+ years relevant experience (healthcare preferred, especially discharge planning, case management, admissions, referral relations, outreach)
• Strong relationship-building, listening, and client/family communication skills
• Metrics-minded and comfortable working toward concrete targets
• Excellent writing and speaking skills, with sharp organization and attention to detail
• Ability to move fast, learn quickly, and stay calm in a high-volume environment
• Proficiency in Salesforce and Google Suite/Microsoft Office
• U.S. work authorization and native or bilingual English proficiency
Benefits
• Comprehensive benefits for full-time, exempt employees (per Charlie Health benefits package)
• Total compensation may include incentive comp, discretionary bonuses, and other company-sponsored benefits
• Mission-driven work with real impact in behavioral healthcare
If you’re great at relationships and relentless about follow-through, this is your lane. Apply now and help clients leave treatment with momentum, not uncertainty.
Discharge planning is where outcomes either stick or slip. You’ll make it stick.
Happy Hunting,
~Two Chicks…