This role is for somebody who can keep referral sources informed during treatment and then land the plane clean at discharge. You’ll build aftercare plans that are realistic, clinically appropriate, and actually get clients placed, not just “here’s a list of providers, good luck.”
About Charlie Health
Charlie Health delivers personalized, virtual behavioral health treatment for people navigating mental health conditions, substance use disorders, and eating disorders. Their mission is to expand access to life-saving care by building real connection between clients, clinicians, loved ones, and the communities that support them.
Schedule
- Remote (United States)
- Full-time (exempt)
- Not available to candidates in: Alaska, California, Colorado, Connecticut, Maine, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington State, Washington DC
- Some roles ask about late afternoon/evening availability during the application process
What You’ll Do
- Provide consistent, high-quality treatment updates to referral sources (hospitals, outpatient practices, schools, government orgs)
- Build and maintain strong, professional relationships with referral providers
- Coordinate discharge planning and develop comprehensive, clinically appropriate discharge plans
- Identify appropriate aftercare resources and make accurate, timely referrals for discharging clients
- Use and maintain a nationwide provider database to locate strong-fit referral options
- Submit referrals via each external provider’s preferred communication channels
- Follow up with clients and external providers to verify placement and smooth transitions
- Ensure receiving providers have the required clinical materials and information to evaluate referrals
- Document case management contacts in progress notes and update therapists/case managers and the treatment team
- Collaborate with internal teams (clinical, admissions, outreach/partnerships) to support client needs
- Follow policies and procedures while meeting performance metrics goals
What You Need
- Bachelor’s degree in health sciences, communications, psychology, social work, or a related field
- 2+ years of relevant experience (healthcare preferred), such as:
- Case management
- Discharge planning
- Referral relations
- Admissions
- Outreach
- Strong interpersonal, relationship-building, and listening skills
- Metrics-driven mindset and comfort working toward concrete targets
- Excellent written and verbal communication skills
- High organization and attention to detail in a fast-paced environment
- Work authorized in the U.S.; native or bilingual English proficiency
- Proficiency in Salesforce plus Google Suite/Microsoft Office
Benefits
- Comprehensive benefits for full-time, exempt employees
- Base pay: $52,500–$60,000 (final pay varies by location and experience)
- Total compensation may include incentives, discretionary bonuses, and other Charlie Health-sponsored benefits
This is the kind of job where “organized” can’t be a vibe, it has to be a skill. If you’re strong at follow-through, placement verification, and clean documentation, you’ll look like a superhero here.
Happy Hunting,
~Two Chicks…