Help clients land softly, not abruptly. As a Remote Discharge Planner with Charlie Health, you’ll make sure teens and young adults leaving intensive virtual treatment have a clear, realistic plan and a real support system lined up on the other side.
About Charlie Health
Charlie Health provides personalized, virtual intensive outpatient treatment for people facing complex mental health, substance use, and eating disorder challenges. Their model blends individual, family, and group therapy online to expand access to evidence-based care. They focus on connection, continuity, and outcomes, especially during high-risk transitions like discharge.
Schedule
- Full-time, remote role within the United States
- Not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota
- Standard weekday schedule with late afternoon and evening availability required
- Fast-paced, mission-driven environment with clear performance metrics
What You’ll Do
⦁ Provide a supportive, professional experience for clients, families, and referral sources (hospitals, outpatient providers, schools, agencies)
⦁ Work directly with clients and referral partners to understand needs, preferences, and aftercare goals
⦁ Create accurate, timely referrals to outpatient therapists, psychiatrists, programs, and community resources for clients discharging from Charlie Health
⦁ Use and maintain a nationwide provider database to identify appropriate aftercare options and match clients effectively
⦁ Coordinate referrals using external providers’ preferred communication channels and follow up to verify placement
⦁ Ensure receiving providers have all necessary clinical information and materials to assume care smoothly
⦁ Document all case management contacts and updates in progress notes and communicate status with therapists, case managers, and the broader treatment team
⦁ Partner closely with internal teams (clinical, admissions, outreach, partnerships) to support seamless transitions
⦁ Follow Charlie Health policies and procedures while consistently meeting established performance and quality metrics
What You Need
⦁ Bachelor’s degree in health sciences, communications, psychology, social work, or a related field
⦁ At least 2 years of relevant experience in healthcare, preferably in client-facing roles such as case management, discharge planning, referral relations, admissions, or outreach
⦁ Strong interpersonal, listening, and relationship-building skills with a client- and family-centered mindset
⦁ Comfort working against specific targets and KPIs in a results-driven environment
⦁ Excellent written and verbal communication skills
⦁ High level of organization and attention to detail across multiple cases and stakeholders
⦁ Work authorization in the United States and native or bilingual English proficiency
⦁ Ability to learn quickly and thrive in a fast-paced, evolving setting
⦁ Proficiency with Salesforce and Google Suite/Microsoft Office
Benefits
⦁ Expected base salary range of approximately $52,500–$60,000 per year, depending on location and experience
⦁ Eligibility for additional incentive compensation, discretionary bonuses, and short- and long-term incentive programs
⦁ Comprehensive benefits package for full-time exempt employees (medical, dental, vision, retirement options, and more)
⦁ Fully remote role with meaningful impact on client safety, continuity of care, and long-term outcomes
⦁ Opportunity to grow your career with a rapidly scaling, mission-led behavioral health organization
Open roles like this don’t sit around for long—especially fully remote ones with real impact.
If helping people transition safely out of treatment feels like work you’re meant to do, this is your sign to go for it.
Happy Hunting,
~Two Chicks…