Help support teens and young adults transitioning out of mental health treatment by coordinating aftercare plans and keeping referral partners in the loop.
About Charlie Health
Charlie Health delivers virtual intensive outpatient mental health treatment for adolescents and young adults. Their mission is to connect people with personalized, life-saving care—especially those facing complex mental health challenges.
Schedule
- Full-time
- Remote
- Evenings and some weekends may be required
- Not available in: AK, ME, DC, NJ, CA, NY, MA, CT, CO, WA, OR, MN
Responsibilities
- Serve as a liaison between clients, families, and referral sources such as hospitals, schools, and providers
- Provide treatment updates to referring partners and answer inquiries
- Create individualized discharge plans and identify appropriate aftercare providers
- Coordinate referrals, confirm placement, and ensure a smooth transition out of care
- Maintain accurate documentation and progress notes
- Use provider databases and external platforms to place referrals
- Collaborate closely with clinical and admissions teams
- Meet daily/weekly KPIs and follow internal processes
Requirements
- Bachelor’s degree in social work, psychology, health sciences, communications, or related field
- 2+ years experience in healthcare case management, discharge planning, care coordination, outreach, or similar client-facing role
- Strong relationship-building and communication skills
- Highly organized with exceptional attention to detail
- Comfortable working in a fast-paced, metrics-driven environment
- Proficient with CRM platforms (Salesforce preferred) and Google/Microsoft tools
- Eligible to work in the U.S., fluent in English
Spanish bilingual ability is a plus, not a requirement
Benefits & Compensation
- Salary range: $52,500–$60,000 per year (based on experience & location)
- Potential bonus eligibility
- Full benefits package for full-time exempt employees
- Mission-driven culture and fast-growing organization
Who Thrives Here
- Relationship-builders who can stay composed under pressure
- People who like systems, follow-through, and helping clients navigate the next step
- Mission-driven professionals who care deeply about youth mental health
- Organized operators who can juggle multiple cases without dropping details
Happy Hunting,
~Two Chicks…