Support clients and families by coordinating treatment updates and building comprehensive discharge plans that set them up for long-term success.
About Charlie Health
Charlie Health’s mission is to connect people to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients, clinicians, care teams, and loved ones. By focusing on people with complex needs, we expand access to meaningful care and drive better outcomes from home.
Schedule
- Remote, United States (#LI-REMOTE)
- Full-time, exempt role
- Evening availability preferred
Responsibilities
- Provide consistent, high-quality treatment updates to referring providers and answer questions
- Build trusting relationships with hospitals, outpatient practices, schools, and other referral partners
- Develop clinically appropriate discharge plans for clients completing treatment
- Identify and connect clients to appropriate aftercare resources
- Facilitate smooth transitions by coordinating with families and external providers
- Maintain and update provider databases to ensure accurate referral options
- Follow up with clients and providers to confirm placement and care continuity
- Document all case management contacts and communicate with therapists and treatment teams
- Collaborate with Charlie Health internal teams to ensure seamless client experiences
- Meet performance metrics and adhere to compliance standards
Requirements
- Bachelor’s degree in health sciences, communications, psychology, social work, or related field
- 2+ years of relevant experience (case management, discharge planning, referral relations, admissions, or outreach)
- Strong communication, listening, and relationship-building skills
- Metrics-driven mindset with proven ability to meet targets
- Highly organized with attention to detail
- Proficiency with Salesforce, Google Suite, and Microsoft Office
- Ability to thrive in a fast-paced environment and learn quickly
- Work authorization in the United States; English proficiency required (Spanish bilingual a plus)
Benefits
- Base salary: $52,500–$60,000 annually (based on location, experience, and equity considerations)
- Eligible for incentive compensation, discretionary bonuses, and other short- and long-term packages
- Comprehensive Charlie Health-sponsored benefits for full-time exempt employees
- Remote work flexibility
Ready to make a lasting difference in client care transitions? Apply today and help us expand access to behavioral health treatment.
Happy Hunting,
~Two Chicks…