Support members through the full consumer loan process while working from home in a fast-paced, high-volume environment. This role blends customer service, loan processing, and compliance to keep lending operations moving efficiently.
About Golden 1 Credit Union
Golden 1 is one of the largest credit unions in the nation, serving members with integrity, transparency, and a people-first approach. We deliver financial solutions that empower individuals, support communities, and simplify everyday banking. Our lending teams help members access credit quickly and confidently through exceptional service and reliable expertise.
Schedule
- Full-time
- Monday–Friday
- Remote
- Pay range: $20.70–$23.00 per hour
What You’ll Do
- Manage a high volume of inbound and outbound consumer loan calls.
- Process loan applications from initial inquiry through funding.
- Research, collect, and verify member documentation, including DMV lien requirements.
- Prepare loan documents with accuracy and compliance.
- Conduct member interviews and financial calculations to satisfy loan conditions.
- Identify and mitigate potential fraud, suspicious activity, and identity theft.
- Audit loan files, documents, and operational reports for accuracy.
- Collaborate with branches, Member Services, and other departments.
- Respond to member questions via phone, email, and chat tools with clear, professional communication.
- Support escalated calls, branch inquiries, and internal teams as needed.
What You Need
- High school diploma or equivalent; some college preferred.
- 3 years of experience in a fast-paced call center or high-volume loan processing environment.
- Strong multitasking, accuracy, and communication skills.
- Ability to remain calm under pressure and support frustrated callers professionally.
- Familiarity with DMV titling and lien filing preferred.
- Knowledge of consumer loans and auto loans is a plus.
- Proficiency with Microsoft Office and internal systems.
- Ability to detect fraud, suspicious activity, and identity theft.
- Strong organization and note-taking skills while handling concurrent tasks.
Benefits
Golden 1 offers a comprehensive benefits package (details provided during hiring), along with:
- Competitive hourly pay
- Career development opportunities
- Supportive remote work environment
Join a trusted financial institution where accuracy, service, and teamwork shape every interaction.
Happy Hunting,
~Two Chicks…