The Digital Experience (DX) Specialist will provide professional knowledge and skills in systems software testing, quality assurance and quality control of application software and systems. This position promotes appropriate testing methodologies, striving to identify and manage defects for secure websites and sales processes.
“This position is eligible to work onsite, remote or hybrid (9 or more days a month on site) in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.”
Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.
Why Join Us
- Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
- Family Comes First: Total rewards package that promotes the idea of family first for all employees.
- Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.
- Trust: Work for one of the most trusted companies in Kansas
- Stability: 80 years of commitment, compassion and community
- Flexibility: options to work onsite, hybrid or remote available
- Balance: paid vacation and sick leave with paid maternity and paternity available immediately upon hire
- Inclusive Work Environment: We pride ourselves on fostering a diverse and inclusive workplace where everyone is valued and respected.
Compensation
$26.34 – $31.30 hourly
Non-Exempt 13
- Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual’s skills, education, experience, and training. The range may vary above or below the stated amounts.
What you’ll do
- Designing or defining optimal test conditions and use-cases to simulate real-life scenarios.
- Testing of all new system implementations, updates to existing systems, and alterations of any kind.
- Reviewing current transactions to ensure accuracy in the information displayed on the UI and the information logged to internal systems.
- Documents and facilitate communication and troubleshooting of issues, defects and changes to aid others in quick and efficient remediation.
- Have a complete and in-depth understanding of supported systems, business processes and audit requirements.
- Identify criteria needed to find appropriate testing scenarios, plan and activate test cases for the identified situation, determine if testing is a pass or a fail and why, document all test cases and results.
- Direct troubleshooting support of internal and external users.
- Review test automation industry tools and best practices in order to make sound recommendations on how we can enhance and streamline our current testing framework and processes.
- Performs job related projects as assigned by leadership.
What you need
Knowledge/Skills/Abilities
- Strong knowledge of benefit plans, claims, OTIS and membership information.
- Excellent verbal and written communication skills, with the ability to interact positively with internal and external clients.
- Ability to manage multiple tasks while working independently or in a team environment.
- Ability to interpret business requirements or changes and their impact to web transactions.
- Ability to analyze, present facts, solve problems and make decisions in a logical manner that may be documented by established procedures.
- Ability to interpret website regulations and establish procedures to verify and document compliance.
- Ability to establish and document test cases, defects and results.
Education and Experience
- High school diploma or equivalent required.
- One year of experience working for a Health Insurance company or working with health insurance systems preferred.
- One year testing or quality assurance of software development experience is preferred.
- Proven ability to swiftly identify and prioritize critical defects for timely resolution, ahead of standard work items.
Physical Requirements
- 95% of daily activity requires use of computer.
Benefits & Perks
- Base pay is only one component of your competitive Total Rewards package
- Incentive pay program (EPIP)
- Health/Vision/Dental insurance
- 6 weeks paid parental leave for new mothers and fathers
- Fertility/Adoption assistance
- 2 weeks paid caregiver leave
- 5% 401(k) plan matching
- Tuition reimbursement
- Health & fitness benefits, discounts and resources
Our Commitment to Diversity, Equity, Inclusion, and Belonging
At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB), where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.
We believe that embracing diversity and authentically promoting inclusion, equity, and belonging among our team members is crucial to our collective success. By intentionally recruiting, developing, and retaining a diverse pool of talent, we cultivate an environment where everyone feels valued, heard, and empowered to contribute. Accommodations are available for applicants with disabilities upon request, ensuring an inclusive and accessible hiring process for all.