About Us:
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.
We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We’re looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!
About the Role:
SentinelOne is looking for a Digital Community Associate to support strategic engagement programs that will provide multiple avenues for our customers to expand their relationship with SentinelOne and one another. While there are many aspects to this role, the ultimate goal of the program will be to maintain and innovate on a customer hub for insight, guidance, peer & expert-led discussion, and insight on SentinelOne’s products, support, & services. We are searching for an individual who will support and collaborate on a wide range of community engagement initiatives such as group moderation, finding the appropriate resources to answer technical questions, content creation and sourcing for groups, coordinate topics for webinars exclusive to community members, and more. This role combines content creation and moderation, with technical savvy and project management capabilities to ensure our community program delivers on its commitment to provide customers a space for collaboration while offering a consistently positive and value-driven experience.
We are seeking an individual passionate about customers, eager to ensure their customer voice is heard, and capable of building strong relationships inside and outside an organization. You must be organized, possess exceptional communication skills, able to work cross-functionally, and keep up-to-date on all industry news.
Responsibilities:
Draft and publish content or coordinate guest posts from internal resources that meet SentinelOne’s core pillars while driving value to our customers
Implement operational strategies that are designed to increase engagement and quantity of members within the community
Implement community gamification and incentives for participation in the digital community
Stay up-to-date with the latest industry trends/content/topics surrounding S1, cybersecurity, and endpoint management
Be a strong moderator by either responding directly to or sourcing the appropriate internal point of contact to address customer inquiries requests within our community groups
Either via survey, email, or communication with the S1 customer success team – monitor and collect feedback from the community to make improvements
Support the project to develop a digital guided onboarding portal within the Community, in an effort to make self-service onboarding easier and more readily available
Monitor platforms such as Reddit, Discord, Facebook for possible places where S1 customers may need help that can be resolved by engaging the community
Requirements:
2+ years of work experience at an enterprise software company
1+ years of customer community management experience is a plus (general customer marketing, customer support or customer success experience also a bonus)
Experience as a community manager, content creator, product owner, technical writer, or similar in a technical capacity
Excellent written and verbal communication skills, as well as presentation skills
Demonstrated ability to build rapport with internal teams and external customers
Ability to work collaboratively with a sense of urgency and timeliness in a fast-paced environment
Strategic and creative thinker with well-developed problem-solving and analytical skills
What will separate you from other candidates?
Experience in the IT or Cybersecurity industry especially Endpoint Security
Embodies the core values of SentinelOne: Trust, Accountability, OneSentinel, Relentlessness, Ingenuity and Community.