About the Team
At GOAT Group, our Authentication Operations team is essential in educating, training and supporting the Authenticators in physical and digital operations. With the partnership of the operations and retail leaders they focus on ensuring we are creating the best-in-class authenticators by providing them the tools and training they need to verify every product is accurate and authentic.
Responsibilities:
Authenticate listings
Review and authenticate listings before they are available for sale
Remove unsafe listings or listings that don’t meet our marketplace standards
Ensure that listings are accurately described (size, condition) and in the right strata
Respond to community and marketing requests for additional item moderation
Review authentication defect reports to understand the nature of inauthentic items that made it through the authentication process to support the team’s continuous improvement efforts
Train and develop authentication skills
Stay up to date on how to authenticate specialty brands
Attend training or mentorship sessions with team leads to increase brand and authentication knowledge
Host training or conduct mentorship sessions to contribute to team learning
Contribute to company-wide initiatives and OKRS
Understand how authentication work affects defect rate and metrics for the item authentication team overall
Recognize how authentication volume affects SLA and metrics for the item authentication team overall
Other duties as assigned
We are looking for:
Strong knowledge and interest in streetwear, new & vintage fashion
Strong authentication abilities in at least three distinct designers
Enthusiastic about Grailed and/or power user of Grailed platform
Professional: Impeccable judgment when trusted with sensitive, non-public data and information
Exhibit Grailed Values: Ownership, Empathetic Approach, Continuous Improvement, Solutions Focus, and Community Driven
Your performance will be measured on:
How accurately and efficiently you can authenticate listings
Requirements:
Work eligibility
Background knowledge about the product; you bring expertise to the team
Availability to work weekends and holidays (as scheduled)
The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.
Hiring Range:
$20—$20 USD
GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of over 50M members across 170 countries.
GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 50 million members across 170 countries.
Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.
Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.
The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.