Dialer Specialist

LOCATION

Remote Work-at-Home

JOB TYPE

Full-Time

PAY TYPES

Salary + Bonus

SALARY

Commensurate

BENEFITS & PERKS

REMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILS

No Resume Required, Phone Interview

POSITION OVERVIEW

This position is responsible for monitoring the production of all dialing platforms in addition to other applications and software. The Dialer Specialist will work closely with the Dialer Administrator, the Operations team as well as other supporting departments to ensure work standards are met, dialing schedules are on-time and accurate, and Company and Regulatory policy are adhered to.

In this role, you will provide reporting that outlines the production of the dialing agents and focuses on the key performance indicators used to manage our business. In addition, you will also be expected to contribute recommendations and best practices to the Operations staff to enhance efficiencies and performance.

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POSITION RESPONSIBILITIES

As a Dialer Specialist, you will provide day-to-day administration and support for multiple hosted and installed software applications throughout the organization. The software administrator is responsible for developing a deep and comprehensive understanding of multiple platforms including predictive, preview and automatic outbound dialing applications, inbound ACD (automatic call distribution), strategic data insight, call list management, systems deployment, configuration and testing and the overall support of front-line call center operations personnel.

  • Providing daily operation support, education and troubleshooting for software issues, errors and downtime.
  • Prepare calling lists and load calling data into various CRM systems
  • Develop expertise in the function and capabilities of the different calling platforms.
  • Working with external vendors to resolve critical performance/up-time affecting issues and to put preventative measures in place.
  • Analyzing system performance versus requirements and proactively providing ideas to increase performance, effectiveness, efficiency etc.
  • Developing an understanding of regulatory compliance requirements and managing audits and frequent investigations to ensure systems remain compliant.
  • Providing helpdesk support to the rest of the organization, resolving tickets, projects, critical issue resolution.
  • Schedule flexibility, especially during the launch of new projects or the deployment of new software/software updates to the organization.
  • Other duties as required.

CANDIDATE QUALIFICATIONS

Qualified candidates will be willing to learn new programs, processes and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

  • Comfort working with all Microsoft Office tools, especially Excel, Word, and Outlook.
  • Basic understanding of data principles. Experience with Microsoft SQL Server not required but a huge plus!
  • Demonstrated ability to work on diverse projects simultaneously, requiring detailed analysis, creative/practical problem solving, time management, and sound judgment
  • Ability to self-motivate while operating effectively in a team-oriented and collaborative environment
  • Excellent verbal/written and interpersonal skills

CONDITIONS OF EMPLOYMENT

  • Must be authorized to work in their country of residence (The United States or Canada)
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results
  • Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive.   Standard starting compensation is commensurate with experience.  Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.  In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment.  Benefits options and plans vary slightly by location.  

JUST A FEW OF THE BENEFITS

  • Medical, Dental, and Vision Coverage Options
  • Paid Time-Off
  • Regular Raises
  • Work-at-Home Opportunities
  • Advancement Opportunity
  • Fun, Engaging Work Environment
  • Casual Dress Code
  • Cash and Prize Contests
APPLY HERE!!!