99designs by Vista is the world’s global creative platform that makes it easy for clients and designers to work together to create designs they love. Since 2008, our freelance community has brought more than one million creative projects to life for thousands of futurist entrepreneurs, savvy small business owners, and brands with big ideas. As part of the Vista family, which includes VistaPrint and VistaCreate, 99designs helps small businesses thrive with expert design at their fingertips. We’re committed to creating a diverse and inclusive culture that welcomes, supports, and celebrates individuals from all experiences and backgrounds. We know this is what enables us to build a stronger, more creative environment – both on our platform and within our teams. From health and wellbeing programs to an active social club with events for you and your family, we put our people first. We adopt flexible work and offer a variety of tools and resources to set you up for success. From our annual home office refresh budget to our ways of working toolkit, it’s our priority to help you do your thing. Speaking of doing your thing, we have a variety of programs for learning and development that create plenty of space for growth. Everyone learns their way, so we give everyone 99time and an individual budget to choose their learning adventure. Whether it’s watching an on-demand video, joining a workshop or a book club, or taking a mindfulness and yoga class, we’ve got you covered. This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager;
Job Overview:
Reporting to the Designer Support Team Lead, the Top Level Designer Support & Curation Representative is a member of the Designer Support Team with the dual responsibilities of providing support for Top Level Designers and working with the Designer Curation Team to curate our designer community
What You Will Do:
- Provide email support in English to our Level designer community
- Review designer-to-designer copyright infringement notices/cases
- Collaborate with the client support team in conflict situations, developing efficient solutions in agreement with multiple team members across various departments, which satisfy both parties
- Chip in your ideas to improve our platform and designer experience in meetings and discussions
- Relaying designers’ feedback on how we can improve our product to management
- Using your knowledge in the graphic design and or art industry to assist in policing our community to ensure we are continually curating a Designer Community driven by quality, integrity, and integrity.
Your Qualifications:
At Vista, we are aiming to hire individuals who add new insights and perspectives to our teams and improve our culture. No matter your background or work experience, we strongly encourage you to apply even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be an excellent candidate for this or other opportunities.
- Any form of Customer Support, Account Management, Customer Success or Customer Relations experience
- Strong verbal and written communication skills and confidence in moderating email requests
- Strong English command in both reading and writing
- Familiarity with CRM applications. Zendesk experience is a plus!
- You can think and problem-solve independently, yet you love working as part of a team!
- You are open to feedback and being challenged and are comfortable challenging others to achieve shared goals.
- You enjoy engaging with and helping others and have a passion to continually learn more and help others to learn more. You have strong analytical skills and can see yourself thriving in a fast-paced creative environment.
Nice to Have:
- Passion for and training in graphic design, with sophisticated knowledge of all common design programs (Adobe CS, Sketch)
- Knowledge of the 99designs platform
Why You’ll Love Working Here:
There is a lot to love about working at Vista. We are an award-winning Remote-First company. We’re an inclusive community. We’re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.
About Us:
Vista is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. VistaCreate, 99designs by Vista, and VistaPrint, all under the parent brand Vista, represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go. APPLY HERE