***THIS POSITION IS REMOTE. APPLICANTS WILL ONLY BE CONSIDERED THAT LIVE IN THE FOLLOWING STATES: AZ, FL, MI, NC, NV, OH, OK, PA, TN, TX, VA, WA, WI.***
DoctorLogic is looking for a talented Design Support Specialist to help manage incoming website design requests.
The DoctorLogic Website Marketing Platform has helped thousands of doctors grow their practice while increasing new patients and outperforming their competition. This is a well-funded company with an industry-shaping platform started by proven entrepreneurs with a successful track record for this type of application.
If you want to love what you do, who you do it with, and be proud of the products you support, DoctorLogic is the right fit for you!
What will you be doing? (responsibilities)
- Manage and respond to customer requests
- Troubleshoot customer issues and problem solve
- Work across internal teams to solve customer issues or complete requests
- Maintain relationships and communicate with customers using email and phone
- Participate in platform or service audits & improvements aimed at enhancing performance
- Handle customer requests while relying on your expertise to make judgment decisions on their impact
- Effectively utilize a suite of ticket management and content management tools to execute customer requests
- Work cross-functionally with other departments on projects focused on improving customer satisfaction
- Must be able to multi-task and adapt to the evolving needs of customers & internal teams
- Capable of switching gears and juggling multiple workflows or types of tasks
What will you bring to the team? (requirements)
- Understanding of HTML/CSS outside of pre-made frameworks such as Bootstrap, Webflow, or WordPress.
- Understanding of CSS principles including CSS Grid and Flexbox (preferred)
- Strong attention to detail
- Meet deadlines and consistently provide high-quality work in a fast-paced environment
- Strong time management skills with a self-motivated attitude
- Effective time management skills and the ability to meet deadlines
Why build your career with DoctorLogic?
We believe you have a right to know what’s expected of you. There should be no gray lines. We believe in allowing our team members the flexibility to work from the place they are most comfortable and productive at. We provide you with the tools and equipment you need to work at what you do best every day. We believe that your family and personal life are crucial to our success. We care about co-workers and their families. We believe in creating products that delight our customers. Your opinion counts. We want YOU to succeed because we all benefit when that happens.
About Us
The DoctorLogic Patient Acquisition Platform has helped thousands of healthcare providers increase their new patient volume and grow their practice. Our all-in-one, best-in-class Platform for the healthcare industry is respected as the top-performing platform for practice growth while saving our doctors both time & money.
***THIS POSITION IS REMOTE. APPLICANTS WILL ONLY BE CONSIDERED THAT LIVE IN THE FOLLOWING STATES: AZ, FL, MI, NC, NV, OH, OK, PA, TN, TX, VA, WA, WI.***