Help customers get back on track with their very first payment and protect the business from early risk. As a Default Account Representative, you’ll work with first payment default accounts, coach customers through their options, and spot potential dealer issues before they grow.
About Foundation Finance Company
Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S., partnering with home improvement contractors nationwide to offer flexible financing plans. Their full-spectrum lending has driven billions in originations and helped homeowners complete essential projects. FFC is investing heavily in both technology and talent, creating room to grow in a fast-paced, supportive environment.
Schedule
- Full-time, remote position (office based in Rothschild, WI)
- Must reside in one of these states: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, or WI
- Standard office hours with deadline-driven workloads
- Phone-heavy role with significant time spent sitting, typing, and talking with customers
What You’ll Do
- Handle incoming calls, outgoing calls, and callbacks on first payment default accounts and document all activity accurately
- Research first pay defaults using tools such as Decision Lender, Rubex, TLO, and internet resources to locate contact information
- Identify possible risk or dealer issues and route disputed accounts to the appropriate internal team
- Process over-the-phone payments and answer routine customer questions about their accounts
- Coach customers on using available self-service tools, including the online portal, IVR, and other payment methods
- Accurately explain interest, statements, and other account details in clear, simple language
- Offer hardship and relief options in line with company policies and practices
- Assist with overflow call types including disputes, recovery, first pay, and bankruptcy-related calls
- Use company resources to aim for one-call resolution whenever possible
- Support the department with administrative tasks such as working reports, handling emails, and occasional in-office needs if applicable
- Help with new hire training by allowing shadowing, providing guidance, and sharing progress feedback with management
- Perform other duties as assigned by management
What You Need
- Associate’s degree in business, finance, communication, marketing, or related field; and 2 years of related experience, or an equivalent combination of education and experience
- Strong computer skills, including Word, Excel, internet navigation, and email
- Solid knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Internet Explorer)
- Strong typing skills and attention to detail
- Ability to work under deadlines, follow direction, and collaborate well with others
- Capacity to stay focused, accurate, and productive in a call-heavy environment
- Comfort having sometimes difficult conversations about payments while remaining professional and customer-focused
Benefits
- Hourly pay range of 21.00 to 23.00 dollars, depending on experience
- Competitive salary structure with room to grow
- Medical, Dental, and Vision benefits
- 401(k) with company match
- Casual dress work environment
- Growth opportunities in a fast-paced, expanding finance company
If you’re good on the phones, steady under pressure, and comfortable talking money with empathy and firmness, this is a strong remote fit.
Early-stage accounts move fast—step in where you can actually make a difference on day one.
Happy Hunting,
~Two Chicks…