Remote, United States
Full-time
Fully remote
$18.51 – $26.35 / hour
21695
Job Description
Job Summary
ABOUT THE COMPANY
Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.
JOB SUMMARY
The Data Support Analyst will provide excellent customer service to both internal and external customers. Most importantly, this position provides above and beyond communication with our patients/customers so that they feel heard, understood, valued and more connected with Apria. Key responsibilities for creating a positive, customer/patient-centric environment include:
Build customer loyalty and retention.
Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
Proactively create a better customer/patient experience.
Be a champion of the employee experience and drive our unique company culture.
Support the development and implementation of employee programs that nurture our company’s core values to engage employees and create a positive culture.
Support NCPC by analyzing cash batch, recoups, and refunds.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reviews source documents, collects and analyzes complex information in preparation for data configuration.
Designs and generates related management reports.
Audits reports for accuracy, consistency and completeness.
Interfaces with report users to ensure that reports meet business needs.
May maintain related manuals.
Responds to field inquiries related to data entered into the database.
Creates and maintains related hard copy files.
Analyze and Update cash, recoups, and refunds
Assists in creating specific training programs for computer system users.
Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
N/A
Minimum Required Qualifications
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
Education or experience equivalent to a four-year college degree is required.
At least one-year related experience is required.
SKILLS, KNOWLEDGE AND ABILITIES
Maintains a thorough understanding and strong, current knowledge of related information and necessary computer applications.
Customer/Patient-Focused: You start with the customer/patient and work backwards. You invest the time and energy to understand the customer’s/patients’ objectives, then tie all your activities directly to the achievement of those objectives.
Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.
Certificates, Licenses, Registrations or Professional Designations
N/A
Computer Skills
Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word
Language Skills
English (reading, writing, verbal)
Mathematical Skills
Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.
PHYSICAL DEMANDS
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.
OTHER INFORMATION
The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.
Benefits
Comprehensive benefits package offered for eligible employees:
Competitive salary
Ability to have early access to earned wages
Medical, Dental and Vision
Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
Life, AD&D and Disability Insurance
Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
401K Savings Plan (available immediately)
Educational Assistance
Employee Referral Reward Program
Employee Discount Programs
Company Paid Employee Assistance Plan (available immediately)
We recognize our veterans by offering a company paid day off for Veterans Day
Career Advancement/ Development Opportunities
Compensation
Compensation is commensurate with experience.
Annual compensation is based on a 40 hour week.
