Position Description
At a Glance
Legrand has an exciting opportunity for a Data Steward II to join the Electrical Wiring Systems Syracuse Team. This is a remote position reporting to West Hartford, CT. This role will report directly to the Product Data Manager and will have a matrix line of reporting to a business division product data lead for alignment with business needs and goals.
The Data Steward will combine a base of solid product knowledge with a strong grasp of structured data hierarchies, dependencies, and relationships to help Legrand business division/sector ensure that product data is available, complete, consistent, and in the format needed for digital marketing and eCommerce.
The Data Steward will understand how master data and web content management systems pull information from various locations to deliver an on-page experience for the web user that helps website users find the right product and gather the necessary information for decision-making. The successful candidate demonstrates a firm understanding of data management fundamentals and can work collaboratively with Product Data Quality (PDQ) and business division stakeholders to document requirements in adherence with data standards.
What Will You Do?
- Manage all the content (product specifications, descriptions, titles) that are pulled into the product detail pages across the Division’s websites (including myLegrand; legrand.us; cables to go)
- Manage all data projects across the division, including individual business unit initiatives aimed at improving product data information.
- Coordinate with relevant stakeholders to ensure all data on the websites reflects entire business requirements, including Product Management, Product Marketing, Engineering, and Marketing.
- Follow guidance from the Central Marketing and IT teams and make recommendations as it pertains to data taxonomy updates and system configurations.
- Work within the product content management (MDM) tool to manipulate and structure data in one-off or bulk edit situations. Responsible for managing and maintaining the data within the MDM tool.
- Work within syndication systems we subscribe to, to manipulate and structure data for import into those systems. Responsible for managing and maintaining the data within the syndication systems.
- React to and resolve all product data complaints and feedback that comes into the website and syndication systems from users, including updating incorrect content, tracking down missing content, performing root cause analysis, etc.
- Request data adaptations and manipulation within the data structure and taxonomy by following established processes.
- Represent the Division product data needs as a member of the LNCA Data Governance/Steward Council.
- Recommend and manage the new product introduction process to ensure all product pages for a product launch include all required data.
- Act as a super-user of the MDM and syndication systems, understanding the capabilities of the system and downstream impact/process flows.
- Support the customer data needs for 3rd party aggregators, custom content providers, direct customer syndications, uploads, inquiries, etc.
- Pursue cleanliness and completeness metrics from the LNCA Central Marketing team by proactively searching the MDM for missing or incorrect data.
- Follow all rules and guidance governing LNCA product data and propose updates to standards as needed.
- Perform other similar and related duties as required.
Qualifications
Required Skills
Education:
- Associates degree in business or equivalent combination of education and experience.
Experience:
- Minimum of 2 years’ experience in data management, customer service, product marketing or related.
Preferred Skills:
- Data Management Professional (CDMP) certification preferred.
- Foundational knowledge of DMBoK data management foundations preferred.
- Familiarity with modern database and information systems technologies, including ERP and MDM.
- Understanding of ecommerce fundamentals preferred, including: base/variant relationships; category-specific product attributes; and attribute inheritance by category/subcategory.
- Advanced Excel experience preferred.
- SAP, JD Edwards (JDE) or Dataworks knowledge preferred.
Skills/Knowledge/Abilities:
- Must be able to work both independently and with other associates within the organization.
- Requires strong organizational and time management skills. Close attention to detail and able to effectively multi-task is essential.
- Must have strong computer skills, demonstrate proficiency with word processing, spreadsheet and presentation software, e-mail and meeting management software. Ability to use internet and web-based resources efficiently and effectively.
- Must have exceptional customer service skills
- Strong verbal and written communications skills required to communicate effectively across all levels of the organization in order to address roadblocks, challenges or resourcing issues. Willing to follow processes and ask questions for clarity.
- Ability to learn new systems and differentiate between dynamic fields that can/should be changed over time versus static fields (will be provided with the guidance, forms, and processes to request those changes).
- Ability to act as a change agent to streamline and adapt system processes over time.
- Confidence to push back on missing or incomplete datasets.
- Ability to focus on a repetitive task for an extended period.