This position provides technical support and guidance in developing, managing, and improving systems to capture data, measure, and present performance indicators, and monitor quality assurance.  Provides technical support and guidance to internal staff as well as external partners which include foundations, local operating companies, community-based organizations, and federal government entities. Conducts focus group discussions, codes qualitative findings from discussions, analyzes and presents data in various mediums including, but not limited to, technical reports and presentations that use inclusive language that can easily be interpreted by global funders and partners. Ensures consistent practices, captures processes throughout all phases of the project evaluation life cycle. Manages the execution of high quality, integrated evaluation plans for projects. Applies project management best practices in the development, initiation, planning, execution, control and closing of projects, including tracking and management of all evaluation deliverables. Provides clear direction on monitoring and evaluation aspects of programming to meet expectations of external customers and business stakeholders. Creates standard operating procedures for evaluation programs, develops processes for external/internal evaluators and serves as a liaison with stakeholders. Writes publications, assists in proposals, and develops data systems/management tools to properly capture as well as present data. Works with communities and partners to maximize local capacity.

Key Responsibilities:

Monitoring & Evaluation

• Serve as monitoring and evaluation lead for college and career readiness programs across NIWL.
• Provide support to program managers across different projects and understands all functions relating to evaluation protocols, operating standards, data management tools, survey instruments and data analysis.
• Conduct research and environmental scans, observe data trends/tools, conduct market analysis, provide options for data tracking system and reach out to different vendors for new business development.
• Manage research and evaluation projects as well as create evaluation protocol; collects, compiles and analyzes information relevant to the program. Evaluates and monitors project progress and examines key performance indicators.
• Assist and lead design and implementation of qualitative research and evaluation studies.
• Conduct site visits, focus group discussions, interviews and analyze qualitative data to produce reports.
• Prepare and submit IRB packages as well as interview and data collection protocols.
• Prepare inclusive data collection tools including pre and post surveys and questionnaires.
• Completes quality assurance and comparative data analysis. Tests reports and conducts virtual and hard file audits to ensure accuracy of data entry. Pinpoints any anomalies and makes data corrections.
• Submit the monthly and quarterly reports to internal and external partners. Provide additional details, status updates as requested by the partners.
• Provide administrative support to programs as needed by writing, reviewing, and translating reports on a quarterly basis.
• Create presentations and reports based on data trends for the projects; conducts trainings and presents at conferences.
• Documents and shares best practices, project accomplishments, challenges, and lessons learned among internal and external partners.

Program/Systems Support

• Lead development and maintenance of Power BI dashboards for NIWL earning projects.
• Serve as liaison between project managers and partners, funders/clients to ensure proper implementation of monitoring and evaluation.
• Create and maintain a system for adding new software users, changing passwords, develop user manuals/flowcharts and access to the data and case management tools.
• Supports program/project teams administratively and technically to provide high quality deliverables to internal and external clients.
• Serve as a technical supporter for administrative and data systems support for project managers within the team.
• Create handouts, brochures, one pagers, annual reviews, and other graphics as needed for proposals or reports.
• Oversee planning, organization and management of internal and external meetings.
• Use systems/tools and learn new tools as required by the projects. Example: Power BI, Microsoft Access, MS Forms, Adobe, Microsoft Office Suite, NVivo, Otter Ai, Dedoose, Canva and other systems as needed.
• Provide training and technical assistance to clients as well as funders.
• Provide a visual walk-through of Power BI dashboards and Data entry software for partners.
• Conduct monthly trainings (weekly, biweekly or monthly as required) and technical assistance for partners on the data management tool and serves as the “help-desk” representative for end users.
• Manage system access for both FHI 360 and external partners.

Applied Knowledge & Skills

• Proficiency with database management software and on-line search tools required.
• Development of scope of work and deliverables for partners, consultants, etc.
• Has sensitivity to cultural diversity and understanding of the political, contextual, and ethical issues in assigned areas.
• Articulate, professional, and able to communicate in a clear, positive manner with clients and staff.
• Basic working knowledge of concepts, practices, and procedures with providing technical support for technical research studies.
• Excellent oral and written communication skills.
• Excellent organizational and analytical skills.
• Demonstrated proficiency with using Microsoft Office Suite required.
• Ability to analyze and interpret data, identify errors, and prepare reports.
• Ability to solve problems and implement corrective action as needed.
• Must be able to read, write, and speak fluent English.

Problem Solving & Impact

• Works on problems of moderate scope that require analysis or interpretation of various factors.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Builds rapport with internal and external staff.
• Decision may affect a work unit or area within a department.

Supervision Given/Received

• Has no supervisory responsibility.
• Receives general instructions on routine work, detailed instructions on new assignments or projects.
• Typically reports to an Associate Director or Director.

Education: **

• Bachelor’s Degree or its International Equivalent in Civil Society, Communication, Economic Development, Education, Public Administration, Research, Technology or Related Fields.

Experience: **

• Typically requires 2+ years of relevant experience managing data collection and technical assistance experience.
• Prior work experience in a non-governmental organization (NGO), government agency, or private company.

Typical Physical Demands:

• Typical office environment.
• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
• Ability to sit and stand for extended periods of time.
• Ability to lift/move up to 5 lbs.

Technology to be Used:

• Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), PowerBI, cell phone/mobile technology, and standard office equipment.

Travel Requirements:

• 10%

The expected US Based hiring salary range for this role is listed below. Candidate FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget. 

Base salary is only one component of our offer. FHI 360 contributes 12% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule.

US Based Hiring Salary Range:  $48,000 – $72,000

International hiring ranges will differ based on location.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding:FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment  process. If you have questions or concerns about correspondence from us, please email [email protected].