Data Processor
IMPORTANT TO KNOW
• Remote position
• 1-2 weeks training provided during working hours.
• Hours range: 8:00 am to 5:00 pm CST, Monday Thru Friday
• The Resource needs to be in Central Time Zone
• Resource will be paid as a W-2 employee by the staffing supplier.
JOB SUMMARY
This position operates in a virtual/work from home environment retrieving and routing phones message to the appropriate channel. Messages will be retrieved/distributed through email and tracked through a shared excel spreadsheet. Another responsibility of the position will be to retrieve through email, photos and auto repair estimates and upload the documentation and assign to an appropriate staff member to handle.
ESSENTIAL JOB FUNCTIONS
Responds to voice mail messages, retrieves in a quickly, efficient manner and swiftly distributes to appropriate handler. Responsible for efficient and accurate upload of paperwork and photos which ensures the proper channel is assigned, and that the estimator has the appropriate information to complete an auto estimate.
PAY RANGE
$16-$18.50/hour – Depending on experience
PHYSICAL ENVIRONMENT
This role is currently virtual as work from home and will require a stable internet connection as well as a secure location away from others. In the future this role may operate in an open office working environment which will include normal and customary distractions, noise, and interruptions.
Education Requirements
High School diploma or equivalent required.
EXPERIENCE REQUIREMENTS
• 1 Year of Customer Service Experience preferred
• Ability to multitask
• Adequate computer/typing skills
• Great communication skills required
SPECIAL SKILL REQUIREMENT
Strong verbal communication and listening skills – Proficient in English written and verbal communication skills – Assumes personal responsibility for actions – Possesses flexibility to work in a fast paced, dynamic environment – Possesses strong technical aptitude including the ability to master multiple windows simultaneously.
Interview Process:
Type of interview-Webex provide Webex link
Length of interview-20-30 min
1 interview
About Farmers Insurance®
Farmers Insurance® has been serving its customers since 1928. We are committed to providing industry-leading products and first-rate services to our customers. Today, we are one of the country’s largest insurers of vehicles, homes and small businesses. Farmers is headquartered in Los Angeles (CA) with additional offices in Austin (TX), Grand Rapids (MI), Warwick (RI), Kansas City (KS), Oklahoma City (OK), Seattle (WA), Wilmington (DE), Cleveland (OH), Plantation (FL), and Phoenix (AZ). We have more than 21,000 employees and close to 6,000 non-employees in our workforce.
Ambition Statement
We’re proud of more than 90 years of serving our customers and excited about the future as we continue to evolve to meet their needs. Our ambition is to be the leader in delivering peace of mind, innovating for customers whenever and wherever they need us.
Community Involvement
Giving back, serving others and making a positive impact in communities across the country is at the core of Farmers’ social responsibility efforts.
Diversity and Inclusion
Our commitment to diversity and inclusion is the foundation of our organizational culture and we strive to foster an engaging and dynamic workplace. Farmers Insurance® has been recognized for its strong dynamic culture and has earned top marks in the Corporate Equality Index.
Great Place to Work
Over the years, Farmers Insurance® received recognitions as one of the best places to work. Below are the recognitions we received in just year 2021:
• Fortune Best Workplaces for Millennials™ 2021
• Fortune 100 Best Companies to Work For® 2021
• Fortune Best Workplaces in Financial Services Insurance™ 2021
• Great Place to Work’s Best Workplaces in Texas™ 2021
• Best Place for Working Parents 2021
• Best Places to Work for LGBTQ Equality 2021
• Los Angeles Business Journal Diversity, Inclusion + Equity Honoree 2021