Employer: Xcenda
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
PRIMARY DUTIES AND RESPONSIBILITIES:
- Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly
- Execute administrative tasks critical to the progression of patients through the Program
- Ensure data integrity
- Act as a liaise between other members of the team
- Handling faxes (incoming/outgoing) accordingly and timely
- Organize work schedule to complement working hours in multiple time zones
- Labeling and attaching documents to the CRM
- Ability to cover various shifts
- Ad hoc duties as assigned
PRINCIPALES FONCTIONS ET RESPONSABILITÉS:
- Créer et maintenir les dossiers des patients dans le CRM en s’assurant que l’information documentée est exacte et mise à jour régulièrement
- Exécuter des tâches administratives essentielles à la progression des patients à travers le Programme
- Assurer l’intégrité des données
- Agir en tant que liaison entre les autres membres de l’équipe
- S’occuper des télécopies (entrant/sortant) de manière appropriée et en temps opportun
- Organiser l’horaire de travail pour compléter les heures de travail dans plusieurs fuseaux horaires
- Étiqueter et joindre les documents au CRM
- Capacité à couvrir différents quarts de travail
- Fonctions ad hoc telles qu’attribuées
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Excellent computer skills
- Minimum 2 years experience in a similar administrative or data entry role
- Experience with the SalesForce software (or experience with a CRM system) an asset
- Experience with the faxing software (MyFax or Right Fax) an asset
- High School Diploma or Post Secondary schooling preferred
- Technical vocational training or equivalent combination of experience and education
- 2 years directly related experience
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Knowledge of medical terminology an asset
- Ability to work autonomously
- Ability to provide assistance to team members during periods of increased workload
- Ability to recognize and question abnormal data and escalate if need be
- Ability to foresee and adjust scheduling and adjust workload
- Strong analytical skills
- Effective interpersonal and leadership skills
- Effective organizational skills; attention to detail
- Ability to consistently meet deadlines ;Time management skills and ability to prioritize tasks
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
- Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
- Ability to communicate effectively in English and French (oral and written) for the Quebec and New Brunswick provinces
Location: QC, Canada, Canada