Why You’ll Love Working Here:
Being a TechSmithie allows you to work creatively to solve real problems for people and businesses in an innovative and collaborative environment. We are a home-grown, mid-sized company that has achieved global success. We deliver screen capture and video creation software, including Camtasia and Snagit, to over 30 million professionals, from individuals to Fortune 500 Companies.
This doesn’t happen accidentally. Through employee investment and professional development, we continually prioritize our talent to make sure things are done right. From interns to senior leaders, we work side-by-side to make transparent company decisions, strive for continuous improvement, and live by the culture and values we embody as a company.
With amazing products and people, we are always looking for fun and hardworking individuals who are passionate about working on the bleeding edge of technology. If this sounds like you, keep reading!
TechSmith’s top priority is the safety and well-being of our employees. We’ve temporarily moved our operations to working fully remote. Candidates must have the ability to work in a remote environment and, when deemed safe, be willing to commute to TechSmith’s office in the Lansing Michigan area. Candidates must be willing to move to Michigan before starting their new position.
Position Overview:
This full-time position supports the Sales Department at TechSmith with order processing, call handling and other administrative tasks. TechSmith receives both digital and physical Purchase Orders every day from our customers and partners in addition to phone orders and paperwork processing requests. We need an experienced data entry professional to handle these tasks with accuracy and efficiency. This is a full-time position with benefits and the opportunity to work with our fast-paced Sales and Customer Service teams to process revenue for TechSmith.
*This is an hourly position
Responsibilities:
- Enter purchase order information into our sales databases
- Review digitally submitted purchase orders for errors and send feedback to our partners about the errors.
- Process return transactions
- Take phone orders and operator calls
- Complete order related vendor paperwork and coordinate with sales reps, other departments and customer purchasing departments
- Provide feedback and recommendations to improve TechSmith systems and processes
- Work closely with global customers and other departments to problem solve and complete daily tasks
- Professional correspondence and other communication with customers
- Assist sales department with scheduling, workload distribution and administrative support
- Learn new processing systems and procedures on demand as our business evolves
- Help train all new staff on order processing and documentation including creation of training documentation
- Weekly reporting on order processing and sales progress
- Other duties as requested
Required Skills and Background:
- High School Diploma or (educational equivalent)
- Type 45 WPM
- Must be resourceful, self-motivated, can work independently and on a team
- Must be detail oriented
- Strong organization and multi-tasking skills
- 1 year of data entry experience with low error rate or similarly related field
- Ability to learn new order entry systems, software applications and processes quickly
- Experience answering phones and providing quality customer service
- You must be legally authorized to work in the United States without an employer-sponsored petition for a visa, such as an H1B visa. TechSmith does not intend to file any visa applications in connection with this opening.
Preferred Skills and Background:
- Proficiency in Adobe Acrobat, Microsoft SharePoint, Salesforce.com and Microsoft Outlook
- 3+ years of data entry experience
- Type 50+ WPM
**Please submit a cover letter when applying**
Availability:
TechSmith is open Monday thru Friday from 8am to 6pm. Standard hours for this position are Monday thru Friday from 8am to 5pm.
Compensation and Perks:
At TechSmith, we love our employees and reward outstanding performance with bonuses and company recognition. Our generous benefit pack includes:
- Competitive pay
- Health Insurance – BCBS of Michigan – Employer-paid premium
- Health Savings Plan – Employer Contributions
- Dental Insurance – Employer-paid premium
- Vision Insurance – Employer contributions toward premiums
- Retirement – 401(k) – Employer Match
- Tuition Assistance
- Student Loan Repayment Assistance
- Paid Parental Leave
- Employee Assistance Program
- Disability Insurance – Employer-paid premium
- Life Insurance – Employer-paid premium
- Generous PTO, Sick Time, Holiday Time, Volunteer Time
- Company-sponsored events, gifts, food, etc