Employer: Planet Professional
The analyst’s primary responsibilities will be to help process clinical data sets compiled from our data repository, review for any processing errors, and deliver in a timely manner to the research community. The ideal candidate can quickly learn new concepts, is excited about building efficiency in their day to day work, has a great attention to detail, and strong sense of accountability.
Principal Duties and Responsibilities:
The RPDR team receives approximately 500 data requests monthly using our self-service tools. These requests are used by the research community to recruit patients into research, conduct retrospective analyses, and other clinical research data needs. These requests constitute jobs that must be processed. Responsibilities for the operations analyst will entail:
- Starting new data jobs and configuring them according to our Standard Operating Procedures.
- Daily monitoring of data jobs that have been compiled and following our Standard Operating Procedures to deliver data to the research teams who requested data.
- Helping the team meeting a 2-day turnaround time for delivering data by successfully delivering data daily, and managing old requests and new requests, as well as requests to expedite some if researchers have upcoming deadlines.
- Identifying issues in data log files and escalating as needed for potential resolution.
- Updating Standard Operating Procedures as need to adapt to changing needs; new steps; changed requirements
- Escalating issues in a timely manner and documenting issues following the team’s best practices.
- Use the organization’s values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
- Performs all other duties as required.
- Additional responsibilities to be given based on completion of core team tasks.
Qualifications
- Bachelor’s Degree Required.
- 1-3 years of experience. New grads with internship experience are encouraged to apply.
- Strong knowledge of the Microsoft Office suite.
- Strong written and verbal communication skills.
- Experience following and enhancing operational processes a plus.
Skills/Abilities/Competencies Required
- A customer-first attitude.
- Ability to work remotely and communicate clearly to team members about status of work, using MS Teams audio and video, chat, and email as appropriate.
- Ability to work independently.
- Be self-motivated despite work that, at times, can be repetitive.
- Ability to work and thrive in a large complex organization.
- Strong aptitude for problem-solving; detail-oriented; calm under pressure or when faced with ambiguity.
- Metric-driven with an eye toward process improvements.
- Ability to work collegially and able to develop and maintain productive relationships with colleagues and others across the organization, at all levels.