Maximus
Job Introduction
Pay and Benefits:
- Pay rate $14.25 per hour
- Monday-Friday 8:00am-4:30pm
- Paid training onsite (after successful completion of training there is the opportunity to work REMOTE from home)
- Company computer equipment would be provided.
- $1,500 Retention Bonus (eligible after 120 days of successful employment)
- Quarterly Bonus Opportunity up to 5% of your Quarterly earnings
- Benefits (including Paid Time Off)
- Supportive work environment
- Many opportunities for promotion and career advancement
Major Purpose:
To accurately process all Family Planning Benefit Program (FPBP) applications, renewals and eligibility screening forms and submit the applications to the department for determination of eligibility.
Duties / Responsibilities:
- Access, read and interpret data on Maximus and State processing systems.
- Respond and make best effort to resolve all caller inquiries and needs on the Family Planning Benefit Program on applications received via mail or fax, confidentiality and privacy requests, and general program information.
- Escalate calls or paper application processing issues to designated staff for resolution as needed.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Facilitate translation services for non-English speaking callers according to procedures.
- Respond to all inquiries in a manner that is consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
- Meet key performance metrics.
- Responsible for adhering to established safety standards.
- Performs other duties as may be assigned by management.
- Must be able to remain in a stationary position for an extended period of time.
- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
- Work is constantly performed in an office environment.
Education Required:
- High School Diploma or equivalent.
Background & Experience Required:
- 0 1 years of experience.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Ability to type and process material in an expeditious manner.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to successfully execute many complex tasks simultaneously and ability to work as a team member, as well as independently.
- Ability to follow instructions and perform repetitive tasks.
- Ability to learn new software programs.
- Previous experience with computers, phone systems, and headsets preferred
- Previous experience in customer service preferred
- Background in eligibility determination or a related field is preferred.
Location: New York